2/10 Terrible
Chelsey W.
11 July 2022
Disliked: Check-in, communication, listing accuracy
Terrible experience
We had booked this vrbo months in advance and prepaid. Upon arrival there was no parking available and we still hadn’t received check in information at 10pm. We were renting the basement suite so we knocked on the upstairs door in hopes to be able to contact the owners there because they wouldn’t answer their phones.
We were told that the basement had people in it already and was unavailable. The woman at the door was confused and called her husband and he was very rude and wouldn’t listen just kept repeating it was unavailable. We told them we had paid and showed confirmation and booking number and were still turned away.
I had even messaged two days before to get check in info and the man wouldn’t give it to me then said he would send it right before so this was not an accident. We believe they decided to get more money seeing it was stampede weekend.
When we left we were not gone 5 mins and i got an email that we were refunded. Which was good but also showed that they were aware of our booking. It was gross to be treated like that.
So at 10:30pm with 4 exhausted kids we had to try and find a place to sleep. Everything was so booked or extremely expensive. We didn’t get to sleep until 1:00am and were in a wedding the next day.
The whole thing had such a yucky feel.
Chelsey W.
Stayed 2 nights in Jul 2022