Find all hotels by Best Western in Capitol Heights, MD from AED 351

"While the rooms are lovely and the sheets were immaculate, I needed help with three things - 1) the front desk had to send an engineer to help me set up the Chromecast (there really was an issue, but the engineer came up at 930 pm and solved it) 2) the shower head was old and was not providing sufficient water flow and was malleable enough to where me trying to clean the openings was just squishing them (the showerhead wasn’t just cleaned, it was replaced by the time I got back to the room, but that tells you about the state of the hardware), the shower curtain was dirty - and again, they replaced the single-layer one with a replaceable liner fabric one (which tells you you have to ask for a clean and a modern liner and a shower head that works because they won’t update it on their own), and the repair team left two sharp items on the floor as a failure of sweeping the floor after the repair. I brought them to the front counter and other than an apology there was no effort to remedy this (they asked me if I needed medical help after stepping on it). So, it’s nice…. But you have to ask for basics. They’ll come through and help but they’ll still miss the mark. I’d stay here again but I’d adjust expectations tremendously."

"All amenities were good and the staff was friendly ( Barista with a good coffee and reception guys , Thank you) and kindness. A good experience, will return !"

"Staff was very helpful, nice and professional. Room was very clean and the bed was extremely comfortable. Near everything.. I would definitely stay there again"

"Staff was nice, room was clean, bar/lounge was nice. Room could have used some updates and amenities but maybe that is just part of the charm. "

"Nice staff"

"It would have been nice to have a small refrigerator in the rooms."

"I still need my deposit back"

"Amazing staff, cleanliness was amazing and the hotel was beautiful. We had such a wonderful experience. "

"Loved my stay"