2/10 سيّئ للغاية
Brigitte
مسافر برفقة العائلة
2025 أبريل 30
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
There was nothing luxurious about “Luxury Catania”. The pictures shown on the Expedia site for this property do not match. It is definitely not the same place! I was looking for a place to stay that had an elevator and free breakfast. The Expedia site said this property was on 1 floor and had an elevator. What we got was a place that had no elevator, we had to climb 2 very narrow staircases…too narrow to take our suitcases to the 2nd floor where the beds and bathroom were. We had to leave our large suitcases on the first floor as it was too dangerous to carry them up the stairs. I was also looking for a place that could accommodate 3 adult seniors. The Expedia site showed 2 queen beds side by side and a modern bathroom. What we got was a queen bed in one bedroom and a sofa bed in the living room. The bathroom was old and very narrow. Only one person at a time could fit. The Expedia site also stated a breakfast buffet from 6 to 10 daily. What we got was a tray of packaged dry toast, some packaged croissants, little cakes, and juice boxes in a warm refrigerator. The reviews stated that the Luxury Catania was a quiet place. Well it was not. There is a football club next door and we heard men screaming and yelling during a football game. Not to mention the neighbors and the neighborhood cats…both nights.
I called the Expedia customer service and spoke with a supervisor Aieda. She tried to help me find a new place but unfortunately most places were sold out.
Brigitte
أقام ليلتين (2) في شهر أبريل عام 2025
