"I am not one to post reviews often but was disappointed with our stay at Hotel Nest. I was in town for a bridal expo with my fiance and I wish this weekend wasn't tainted by our experience. We booked a flight plus hotel bundle through Expedia for two people from Florida to Puerto Rico. My aunt (who speaks Spanish and was translating for us at the expo traveled from the west coast of the island -- 2 hours) to help with our planning. Our plan was always for her to stay for only that night. When we got to the hotel we had to sign a policy of maximum 2 guests occupancy -- even for visiting! No where was that mentioned at booking. We were told we had to pay the equivalent of a full night's stay for my aunt to stay with us. But didn't offer us a room for her. This hotel has rooms with double beds, but only maximum 2 people? I would have booked elsewhere, had we'd known at booking - however it was no where mentioned on the Expedia booking process that only 2 people were allowed in each room. We ended up paying $200 and honestly felt schemed for more money.
On top of that, there was still trash in the room, the internet / TV was not working, and there was no hot water in the shower at all. We mentioned this to the staff, who fought on our behalf to make accommodations for my aunt, the manager refused. We were also told the manager was going to call us, but never did.
Important to note, this hotel is NOT IN SAN JUAN. It is in Rio Pedras, an area that felt unsafe, many homeless. "
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
