"Stay at Doubletree in Chester was very good. The room was very clean, bed was super comfy and it was very modern.
The hotel décor, spa facilities, restaurant and bar area including the outside area and patio was well maintained.
One particular Receptionist had no clue how to do her job whatsoever. The other Receptionist not too sure of her name, a younger girl was very pleasant and clearly knew how to do her job well.
Two things needed to be improved, we tried to check in our room just after 3pm and it wasn't ready. We decided to go and have a drink on the patio as it was a very hot day, the clueless Receptionist wasn't very apologetic at this and tried to make out we were wrong, when in fact we were right that we could check in at 3pm as stated on the app!!
It was extremely busy as we stayed over a Bank Holiday and clearly, the staff were not prepared for the amount of people who were staying, breakfast was very busy, tables weren't laid out, no clean cutlery on there or mug available, I had to ask a waitress fornsome for me and my husband. The breakfast was good quality and even better included in the price.
The location of the hotel is ideal and central if wanting to explore Chester.
Would certainly recommend and the welcome cookie was a nice added extra."
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