4/10 سيّئ
Barbara
مسافر برفقة شريك
2025 يونيو 8
عناصر نالت الإعجاب: حالة المنشأة ومرافقها
Very disappointing stay at what purports to be a luxury hotel but is overrated. Clear evidence of cost cutting has negatively impacted the customer experience A small example to illustrate this was only 3 small sachets of milk being supplied for a double room and only poor quality instant coffee available. I appreciate that we can ask for further supplies but why should we have to in a “luxury” hotel? I also suggest the cleaning staff check behind the bed in the room as the layers of dust suggest it’s been quite sometime since they did!
However, the worst part of the stay was finding out that our room was over the function room where a wedding was taking place, with the very loud banging music going on until 1am. We had not been informed of this, despite booking the hotel over 2 months earlier
On the positive side, all the staff we encountered were very attentive and did their best to be helpful.
Barbara
أقام ليلتين (2) في شهر يونيو عام 2025
