2/10 سيّئ للغاية
Matthew
مسافر برفقة مجموعة
24 سبتمبر 2025
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
There’s a lot of negatives about my stay. Before I arrived I called and asked if I could be switched to a double bed room, they said probably wouldn’t be possible until Monday because the weekend was booked. I asked again when I arrived and said to call me and let me know when it becomes available. I could already tell the staff did not care to help. My flight landed at 7am I dropped my bags off at the hotel, asked for them to call when a room is ready. After walking around all morning I returned to the hotel around 2pm, after asking they said a room is available but it’s a 50$ early check in fee… for 1 hour early. First night was miserable while trying to sleep we realize the a/c doesn’t work, I go down in the morning and tell the front desk we might need to switch rooms. They acted surprised that it was broke even though on the a/c unit it says compressor has been broke since July and said they will have it looked at. The only accommodation that was made was box fans were placed in my room while I was gone, no one ever followed up with me to see how I was, offered to switch room or nothing. You guys know the a/c is broken and don’t tell your guest. I normally only stay in hiltons but after this stay and lack of accommodations im done spending money with this company. If you care/want more information feel free to call me
Matthew
أقام 4 ليالٍ في شهر سبتمبر عام 2025
