Level Chicago – Old Town offers a welcoming urban retreat with a rooftop terrace, firepit, and garden. Guests can relax at the onsite spa or enjoy the 24-hour health club with basketball courts. Visitors consistently praise the attentive, helpful staff.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Kitchen
Washer
Dryer
Pet friendly
Free WiFi
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Located in Downtown Chicago, a neighborhood in Chicago, Level Chicago – Old Town is near a train station and near the beach. Michigan Avenue and Navy Pier are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Michigan and Millennium Park. Looking to enjoy an event or a game? See what's going on at United Center or Wrigley Field. Visit our Chicago travel guide
A 24-hour health club, a sauna, and a rooftop terrace are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and self parking. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Comforts include a pillowtop bed and premium bedding, and guests will also find conveniences like a washer/dryer and a dining table. Weekly housekeeping is available.
Level Chicago – Old Town offers 35 air-conditioned accommodations with washers/dryers and safes. These individually decorated and furnished accommodations include dining tables. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.
This Chicago aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.
Recreational amenities at the aparthotel include a 24-hour health club, a sauna, and a seasonal outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Secured, covered self parking on site (USD 68.30 per night)
Wheelchair-accessible parking available
Family friendly
Playground
Restaurants on site
Dialtone
Kitchen
Cookware, dishware, and utensils
Freezer
Full-sized refrigerator/freezer
Microwave
Oven
Paper towels
Stovetop
Toaster
Dining
A coffee shop/cafe
Dining table
Bedrooms
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding
Bathroom
Private bathroom
Shower/bathtub combination
Towels provided
Living spaces
Dining table
Entertainment
Flat-screen TV
Games
TV in common areas
Outdoor areas
Barbecue grill
Dock
Firepit
Fully-fenced
Garden
Outdoor entertainment area
Outdoor furniture
Picnic area
Rooftop terrace
Laundry
Coin laundry
Dry cleaning/laundry service
Laundry detergent
Washer/dryer
Work spaces
24-hour business center
Desk chair
Laptop workspace
Meeting room
Comfort
Air conditioning
Pets
Pet friendly
Welcoming cats and dogs only
One pet total (up to 50 lbs per pet)
Fee: USD 25 per pet per night
Service animals exempt from fees
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Smoking not allowed
Services and conveniences
24-hour front desk
Concierge services
Daily housekeeping
Free local calls
Iron/ironing board
Luggage storage
Phone
Safe
Location highlights
Near a health/beauty spa
Near a train station
Things to do
24-hour gym
24-hour health club
Arcade/game room
Basketball
Safety features
Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
Smoke detector (host has indicated there is a smoke detector on the property)
Security system
Fire extinguisher
General
35 units
Banquet hall
Garden
Individual decor
Individual furnishings
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Minimum check-in age: 21
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: USD 200 per accommodation, per night
Resort fee: USD 24.67 per accommodation, per night
The resort fee includes:
Additional inclusions
Concierge service
Fitness center access
Sporting facilities or equipment
We have included all charges provided to us by the property.
Optional extras
Covered self parking fee: USD 68.30 per night (in/out privileges)
Pet fee: USD 25 per pet, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The seasonal pool will be open from May to October
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Property is also known as
LEVEL Furnished Living Chicago
LEVEL Chicago – Old Town Chicago
LEVEL Chicago – Old Town Aparthotel
LEVEL Chicago – Old Town Aparthotel Chicago
Frequently asked questions
Does Level Chicago – Old Town have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 7:00 AM–10:00 PM.
Is Level Chicago – Old Town pet-friendly?
Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking?
Self parking is available for USD 68.30 per night.
What time is check-in at Level Chicago – Old Town?
Check-in start time: 4:00 PM; Check-in end time: 2:00 AM. After-hours check-in is not available.
What time is check-out at Level Chicago – Old Town?
Check-out is at 11:00 AM.
Where is Level Chicago – Old Town located?
This family-friendly Chicago aparthotel is located near the beach, within a 15-minute walk of Lake Michigan and Michigan Avenue. Chicago Riverwalk and Millennium Park are also within 2 mi (3 km). Clark-Division Station is only a 4-minute walk and Chicago Station (Brown Line) is 10 minutes.
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Reviews
Level Chicago – Old Town Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.4
Cleanliness
9.4
Amenities
8.0
Staff & service
9.6
Property conditions & facilities
Rating 10 - Excellent. 319 out of 436 reviews
10 - Excellent
319
Rating 8 - Good. 50 out of 436 reviews
8 - Good
50
Rating 6 - Okay. 32 out of 436 reviews
6 - Okay
32
Rating 4 - Poor. 21 out of 436 reviews
4 - Poor
21
Rating 2 - Terrible. 14 out of 436 reviews
2 - Terrible
14
Reviews
10/10 Excellent
Sydnee
1 February 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean, nice amenities and great staff.
Sydnee
Stayed 1 night in Jan 2026
10/10 Excellent
Scott
14 December 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, clean room and friendly staff!
Scott
Stayed 3 nights in Dec 2025
10/10 Excellent
Heather
18 January 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was clean, welcoming, pet friendly
Heather
Stayed 1 night in Jan 2026
10/10 Excellent
Diona
25 December 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was friendly did amazing job with checking us in
Diona
Stayed 1 night in Dec 2025
10/10 Excellent
Donald
30 November 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room cool staff enjoyed my stay will come stay again.
Donald
Stayed 4 nights in Nov 2025
10/10 Excellent
Michelle
9 November 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was clean, centrally located with wonderful staff. Will definitely stay again.
Michelle
Stayed 3 nights in Nov 2025
10/10 Excellent
McKayla
17 November 2025
Liked: Cleanliness, amenities, communication
Clean room, kind helpful staff, beautiful view, great location in walking distance to lots of great places
McKayla
Stayed 1 night in Nov 2025
10/10 Excellent
Karen
4 December 2025
Liked: Cleanliness, amenities, communication
Loved our stay...the rooms were perfect...the view amazing...and the location ideal...with walking distance to multiple grocery stores. Every staff member was friendly....even on a snowy holiday weekend.
Karen
Stayed 3 nights in Nov 2025
10/10 Excellent
Matthew
27 October 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Easy check-in, friendly staff, beautiful building with nice amenities.
Matthew
Stayed 2 nights in Oct 2025
10/10 Excellent
Bryan
10 October 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff and great amenities
Bryan
Stayed 4 nights in Oct 2025
10/10 Excellent
Luis
1 December 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Its room was perfect the only bad part was their was a couple stains in the bathroom wall
Luis
Stayed 1 night in Nov 2025
10/10 Excellent
Jessica
9 December 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
The rooms were great. Very spacious, fully stocked kitchen and extremely clean. We loved having access to the 8th floor with the steam room, sauna, fitness center, game rooms, and socializing areas 24/7. Would love to experience it in the summer with the pool and outdoor areas. We were also fortunate enough to attend during their Christmas Brunch buffet which was such a great perk! If the price stays around the same, I will continue to stay at Level hotels exclusively in any cities I visit that has one! I’ve already told so many people about my wonderful hotel experience.
Jessica
Stayed 2 nights in Dec 2025
10/10 Excellent
Chanda
19 October 2025
Liked: Cleanliness
Disliked: Communication
Level was on Another Level
Everything was clean and orderly. Loved the Kitchen. Wonderful place to stay. Truly next "Level" lodging
Staff was great and everything was nice just paid for city view and didn’t get it. Made it seem impossible to address the issue but everything was good just I feel slightly ripped off that in description of room I paid for, it says city view and I didn’t get that. I didn’t even get a mention that it was going to be that room. I have booked before and got city view just idk why this time.
Adolph
Stayed 1 night in Jan 2026
10/10 Excellent
Corissa
10 November 2025
Liked: Cleanliness, room comfort, communication
Everyone working the desk over the weekend were exceptional. The building is very clean and very secure. It is very do friendly.
Make sure you are prepared to charge extra fees on a card when you get to the property. I was not prepared for the $ that needed to go on another card.
Corissa
Stayed 2 nights in Nov 2025
8/10 Good
Peter
26 August 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Centrally located. Close to subway stop.
Peter
Stayed 4 nights in Jul 2025
10/10 Excellent
Silvia
20 May 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing views and comfortable rooms. Amenities were excellent.
The staff were amazing. The view was gorgeous and location can’t be beat.
Mia
Stayed 3 nights in Apr 2025
8/10 Good
Teaonna
21 March 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
The bar & pool table was really nice the room was comfy wish it had a lil more space! Overall great stay!
Teaonna
Stayed 1 night in Feb 2025
10/10 Excellent
Shari
8 April 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Safe, beautiful suite that includes full kitchen, staff was very kind
Shari
Stayed 3 nights in Apr 2025
10/10 Excellent
Antonyia
29 December 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great property and staff
Antonyia
Stayed 2 nights in Dec 2024
8/10 Good
Sarah
12 January 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
I stayed 5 nights total, 4 nights in a two BR, 1 bath with a balcony and the last night in a one BR. The 2BR was great. It faced East, received a lot of sunlight, was clean, modern and the bed was very comfortable. The gym had what I needed too. actually liked sleeping with the sound of the el nearby because I used to live in the area. I did not give it 5 stars because the walls are super thin. Someone had a party next to me and it was impossible to sleep hearing voices straight through the walls. Being a newer building, I don’t think the best quality appliances or fixtures were chosen. My ice machine wasn’t working and the heat/fan only worked in certain areas in the 2BR. Additional lighting should be added. The 1BR shower fixtures and drain needed some attention. That said, Mihajlo and the front desk staff were very helpful and attentive and helped me with whatever I needed. The 1BR seemed more like a studio to m. I’d prefer to book directly through Level, but it was a better price with Expedia. I still thought it was pricey but I was overall happy with my stay.
Sarah
Stayed 1 night in Dec 2025
10/10 Excellent
Sean
4 April 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful view, with apartment like feel to the property, safe and secure, walking distance to many resturants, stores and activities.
Sean
Stayed 1 night in Mar 2025
10/10 Excellent
Angela
27 July 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
A very nice place to stay,staff was very helpful and friendly.