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Hotel y Aguas Termales de Chignahuapan

3.5 star property
Riverfront hotel with a full-service spa and free water park access

Choose dates to view prices

This riverside retreat offers families thrilling water park access at no extra cost and restorative SPA treatments like reflexology and body scrubs. Kids love the waterslide in the children's pool, while parents enjoy on-site shopping and in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping
The current price is AED 434
AED 517 total
includes taxes & fees
30 Nov - 1 Dec

Room options

Junior Room

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Individually furnished
Heating
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Separate bathtub and shower
Spring water bathtub
Cable channels
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Club Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Heating
LED TV
Blackout drapes/curtains
Separate bathtub and shower
Spring water bathtub
Cable channels
Wardrobe or closet
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
Domicilio conocido Barrio de Tenextla, Chignahuapan, PUE, 73300

What's nearby

  • Laguna de Chignahuapan - 10 min drive - 3.4 km
  • Chignahuapan Downtown Park - 13 min drive - 4.9 km
  • Basilica of the Immaculate Conception - 13 min drive - 4.9 km
  • Parroquia de Santiago Apóstol - 13 min drive - 4.9 km
  • Quetzalapan Falls - 14 min drive - 5.3 km

Getting around

  • Puebla Intl. Airport (PBC) - 127 min drive

Restaurants

  • ‪El Veneno - ‬11 min drive
  • ‪Enrico Ristorante - ‬10 min drive
  • ‪Farfalla Café - ‬10 min drive
  • ‪Chiconahui - ‬11 min drive
  • ‪Tacos Capulina - ‬11 min drive

About this property

Hotel y Aguas Termales de Chignahuapan

Family-friendly hotel by the river
Consider a stay at Hotel y Aguas Termales de Chignahuapan and take advantage of free water park access, a terrace, and shopping on site. Treat yourself to a massage, reflexology, or a body treatment at the onsite spa. In addition to a garden and a playground, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool and a children's pool, along with a waterslide and sun loungers
  • Free self parking
  • Hot springs on site, 3 meeting rooms, and a banquet hall
  • A computer station, a 24-hour front desk, and an elevator
Room features
All 65 individually furnished rooms have amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Spring water tubs and shampoo
  • 32-inch LED TVs with cable channels
  • Wardrobes/closets, heating, and daily housekeeping

Similar properties

Exterior
Hotel Osalle Inn
  • Pool
  • Parking included
  • Free WiFi
  • Room service
8.8 out of 10, Excellent, 121 reviews
The price is AED 239
AED 284 total
includes taxes & fees
23 Nov - 24 Nov
Hotel Osalle Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Waterslide

Family friendly

  • Children's pool
  • Free water park access
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Computer station
  • Conference center (4,750 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot spring
  • Hot springs open from 7:30 AM - 6:00 PM
  • Hot springs water temperature - 122 ºF
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Individual furnishings
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:30 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Y Aguas Termales Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel
Hotel y Aguas Termales de Chignahuapan Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel Chignahuapan

Frequently asked questions

Does Hotel y Aguas Termales de Chignahuapan have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Hotel y Aguas Termales de Chignahuapan?

As of 22 November 2025, prices found for a 1-night stay for 2 adults at Hotel y Aguas Termales de Chignahuapan on 30 November 2025 start from $140.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel y Aguas Termales de Chignahuapan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel y Aguas Termales de Chignahuapan?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel y Aguas Termales de Chignahuapan?

Check-out is at noon. Late check-out is available for a fee.

Where is Hotel y Aguas Termales de Chignahuapan located?

This family-friendly Chignahuapan hotel is located on a river, 2.3 mi (3.6 km) from Laguna de Chignahuapan, and within 6 mi (10 km) of Chignahuapan Downtown Park and Quetzalapan Falls. Tulimán Waterfalls and Casa del Axolote are also within 6 mi (10 km).

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Hotel y Aguas Termales de Chignahuapan Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 78 out of 151 reviews
Rating 8 - Good. 45 out of 151 reviews
Rating 6 - Okay. 13 out of 151 reviews
Rating 4 - Poor. 5 out of 151 reviews
Rating 2 - Terrible. 10 out of 151 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Viviana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was our first time there, the rooms were very smelly, the food variety was limited specifically for the kids. And the transportation was very limited. We definitely not coming back.
Stayed 1 night in Jul 2025

8/10 Good

MARCO ANTONIO

No comments
Stayed 1 night in Jul 2025

2/10 Terrible

Diana

Disliked: Amenities, property conditions & facilities
Rooms were dirty, rat poop everywhere, things were falling apart.
Stayed 1 night in Oct 2024

2/10 Terrible

LEOPOLDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is DATED....!!.. after 80 years of service it needs an update.
Stayed 2 nights in Sep 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, property conditions & facilities
No coffe in the roon
Stayed 1 night in Sep 2023

10/10 Excellent

jose luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Aug 2023

10/10 Excellent

Carolina

Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo bien, el personal muy amable, las instalaciones limpias, bien
Stayed 1 night in Nov 2025

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy seguro y la atención es excelente
Stayed 2 nights in Sep 2025

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Buena
Stayed 2 nights in Sep 2025

8/10 Good

José

Liked: Cleanliness
El agua de la regadera no está caliente
Stayed 2 nights in Sep 2025

10/10 Excellent

Henkel Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena experiencia, personal muy amable sobre todo en restaurante, precios de alimentos y bebidas accesibles
Stayed 1 night in Sep 2025

8/10 Good

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar agradable

La alberca exclusiva del hotel es muy agradable el problema es que en ocasiones la vacían y por lo tanto no la puedes usar
Stayed 1 night in Aug 2025

10/10 Excellent

Vhuko y Gashan Pa

Liked: Amenities
Me gustó todo
Stayed 1 night in Aug 2025

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar de sueño, rodeado de naturaleza y paisajes increíbles
Stayed 2 nights in Aug 2025

6/10 Okay

Eduardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: las aguas termales (este es un gran plus), tina de agua termal en la habitación, habitación de buen tamaño (tipo termal in, de las otras no se), las vistas son hermosas, y el hotel está rodeado de mucha naturaleza lo que permite hacer otras actividades. Ni bueno ni malo: tres comidas buffet al día pero la comida es de calidad promedio (típica comida de buffet barato). Muchas albercas incluida una exclusiva de huéspedes pero todas sobresaturadas, llega una cantidad exagerada de gente al balneario. Los snacks en la zona de albercas son muy económicos pero de mala calidad. Tiene estacionamiento, pero es muy pequeño, insuficiente e incómodo. Cons: La recepción del hotel es extremadamente lenta, su servicio de recepción es pésimo. El camino para llegar es de kilómetros de terracería, que con lluvia se vuelve fangoso y difícil de manejar además de inseguro. Después de formarte por mucho tiempo para hacer el check out no te dejan salir sin un pase de salida, y tienes que esperar aún más tiempo hasta que te den ese pase (nunca en mi vida mi había tocado un hotel donde me pidieran pase de salida, sinceramente me sentí insultado, como si me hubieran visto cara de ratero). Y lo que menos me gustó es que no hay opciones para alimentos fuera de su buffet, no hay servicio a la carta y no puedes comer cuando tú tengas hambre, tienes que hacer forzosamente dentro de los horarios que te dan para el buffet.
Stayed 2 nights in Aug 2025

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca para huéspedes es excelente, nos dan prioridad y esto da mucha comodida, todo muy limpio, buenas instalaciones, recomendable!😃
Stayed 1 night in Aug 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Aug 2025

10/10 Excellent

Heber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ligar para relajarse y pasar tiempo con familia
Stayed 1 night in Jul 2025

10/10 Excellent

Lorena

Liked: Amenities, property conditions & facilities
Toso bien gracias
Stayed 1 night in Jul 2025

8/10 Good

Alfonso

Liked: Cleanliness, staff & service
Excelente lugar para pasar un fin de semana
Stayed 1 night in Jun 2025

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El agua caliente de la regadera muy mala. Fue baño frío. contrastando con lo caliente de las aguas termales
Stayed 1 night in Jun 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para relajarse, solo falta mejorar el estacionamiento, ya que es muy estrecho. Lo demás bastante bien!
Stayed 1 night in Jun 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito lugar
Stayed 1 night in Apr 2025

8/10 Good

Rebeca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo y bonito, la limpieza es buena y el servicio del restaurante es excelente. Sin duda es un lugar recomendable
Stayed 1 night in Apr 2025