"The facility was under renovation. An elevator got stuck with a person inside for 30 minutes. The housekeeper never came. Extremely disappointing."

"Parking was easy but gets full fast. Check-in says at 3pm, my rooms were not ready until approximately 3:45pm. Staff were very careless with trying to get my room ready. Hotel promotes free cribs with stay was also a lie they do not carry cribs for baby! Asked for extra blankets and they will refuse to bring them up to you, you would have to make your way to the lobby to pick it up yourself. No hot water as well. Towels had a horrible smell as well. "