2/10 سيّئ للغاية
Saghar
مسافر برفقة شريك
10 سبتمبر 2025
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
By far the worst hotel experience I ever had in life. Front door didn’t lock. Air conditioning didn’t work (in the summer!). Room wasn’t serviced properly and by day two we had swarms of ants in the room. For 3 days, we had no hot/warm water, only ice cold. Plumbing in toilet didn’t work properly. One day we had no water at all and there was no warning or notification of it. When we asked reception, they kept saying “it’s being fixed now, it will take 30 minutes.” - and they continued this phrase throughout the whole day! First they lied and said “the city has shut off the water for the entire village” but when we pointed out that other guests at least had cold water, they felt caught in their lie and walked away. Zero good will for any type of compensation, no offer to switch rooms. They told us it was ok to park on the side of the street because hotel parking was full, but we got a parking ticket. Charged us full price for a breakfast that wasn’t properly serviced and was half-empty unless you came directly at beginning of breakfast time. Overall very old and damaged property. This hotel should not be listed on Expedia or anywhere else, especially not as 4-stars!!
Saghar
أقام 4 ليالٍ في شهر أغسطس عام 2025
