4/10
The water was out for about 4 hours after we checked in, so we couldn’t use the toilet or showers before we went to dinner. They didn’t offer anything for the inconvenience. I even tried to call down to the front desk/manager and no one answered the phone. I know that this property is also a pet friendly hotel, but our room smelled like cat pee and we had to use a room deodorizer every time we entered for it to be tolerable. Upon check out, since I’m a Hilton member, they said they would give me “points” to make up for the inconveniences and nothing ever showed up and there is no record on my account. I gave the person at the front desk my email, phone number, and rewards number. I know the water situation could not be helped, but nothing was done to alleviate the situation. Overall, not impressed with how everything was handled.
Ashley
أقام ليلتين (2) في شهر يونيو عام 2025