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"Clean room good recreational activities, in room service was too slow"

"I stayed at BWP for 5 days. Without doubt I can say the staff here is the best hotel staff I have seen in over 40 years of travelling. The service orientation across the board from greeting staff, bell boys, reception, house keeping, room service, cafeterias, etc is unmatched. The amenities and the facility compares favourably with other hotels in the similar class. The service standards set them apart. Thanks to the BWP plus Mohali team for taking such great care of us. "

"Room had bugs, I was tired so i went to sleep for barely 2 hours in 3 days but i was waking up itchy everyday, When I looked closely there was about 1000 bugs on the bed and behind. When I asked them about what tf this was? they responded “why are you 3 people in the room” I got super mad and showed them i booked for 3 why does it not have an extra bed? Then the lady looked and was like maybe you dropped something sweet. I don’t eat sugar. Neither was my cousin, as we were in the room to sleep...

"Good experience but soap bottle was empty nothing filled I cal them to fill this they fill right way. Overall good customer service "

"This is one of the toughest reviews I have had to write. I was in the city to stay with my dad for a couple of weeks. We spent the second week in welcomgroup hotel. I’ve stayed at the hotel chain in other cities so knew they have a high standard. The experience, this time, was mixed. The staff was absolutely fantastic across the board. They offered us every courtesy and convenience we could have asked for. It was a top tier experience in terms of staff willingness to help. Having said...

"Enjoyed the ac and shower with hot water"

"Big Red flag, do not recommend this at all. The staff himself explained that the owner doesn’t wanna keep the hotel maintained because they know they will get the walk in clients because of the prime location. Sheets were dirty, taps were jammed, every bit of room smells and looks like a rat home. It’s a shame, owner should spend one night and realize how he expects others to stay at his hotel with family. Charged me a decent amount for the hotel, but I felt like a jail. It was so cold and the...

"Beautiful experience, property is nice and clean, very convenient approach."