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"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant....

"Clean room"

"Very nice property. The elevators needed cleaning and if you stay more than one night they didn't do any housekeeping or replace coffee. "

"Clean room and very friendly staff. I will definitely stay here when I come back to Charlotte"

"This was by far one of the coolest rooms I’ve ever stayed in. The porch with the Adirondack chairs right there at the sand was just perfect. Everything inside the room was clean and really convenient- plenty of outlets and the right kind of furniture to make the space functional and comfortable. "

"I stayed 4 days 3 nights, my room did not get clean not even once."

"Friendly staff, nice lobby with lots of games. Very cool! "

"I paid almost double for a higher floor and got the 2nd floor. At 8am sharp there was construction going on right outside my balcony to repair the restaurant porch. A warning in this would have been nice. The appears to be no drainage and the parking lot sidewalk etc get swamped with the slightest of rain. Just another crappy tourist trap. "

"Amazing place!"

"Enjoyed the facility even to their room decor. I love having the private balcony. Would book another stay here soon."

"Walked into room, it smelled. Chair was filthy and room had one half used roll of TP. Surfaces in kitchen had been wiped, as you could see streaks of filth. AC in bar/eating area was out in main floor. Which made it kind of miserable to be there. It has location working for it next to Spectrum Center."

"The Restoration hotel is one the best hotels I have stayed in. The staff were incredibly friendly, breakfast delivered each day to our room was delicious and the overall ambiance was wonderful! Highly recommend!!! "

"Arrived around 10.pm. Room was hot as "

"Better parking spot needed for cabin"

"Everything was nice and clean. The staff was great. It was an excellent visit."

"Staff were very friendly. I liked my floor level room. "

"Super clean and really nice, best room service I've ever had "

"the rooms have some ware,when we stayed it was cold an you could feel the cold air coming in around the back door."

"Nice clean spacious room, and right next to Coliseum "