"Nice"

"I was first given room 111. Rug was unfortunately very damp on arrival and after going back up to front reception was given an upgraded room #104 that turned out nicely as originally expected. The only downfall is that the adjacent elevator next door makes compressor noises as it goes up and down. The real reason I gave you good to excellent marks was your staff. Very attentive with the larger room upgrade. Parry the night reception check- in host responded well after my complaint. Kudos. Also,...

"Convenient location "