Poorest 5 star, structural building cracks, smelly bathroom, no daily house clean, no swimming pool. It is a 3-star hotel, wrong garden picture indication, and sits within a residential building area. Nothing as you expect from a five-star with price paid (we paid 195 GBP per room per night). We have two rooms for two nights as a family and expect a cosy stay. 1. The hotel has the poorest housekeeping. We returned on the first night at 6:30pm and found room housekeeping was not done for either 132 or 134, so I called the reception. Reception suggested they are short of staff??! 2. On arrival, we had to ask for slippers as the room didn't have slippers in the room. And of course, no bath robe either. 3. Shower curturn rotted with orange-ish colour and bad smell. Holiday Inn could generally have better hygiene than this. Just shocking. 3. Shower fixture: The wall-fixed shower is a 1970 -1990 type in both rooms. The shower head in 132 gives very slow water, which is not warm enough. I was half bent to use the shower hose of the bath for my shower, next tk the horrible smell of an orange-coloured curtain (with blue dirty marks). 4.Most importantly, the wall tile of bathroom in 132 has a vertical structural crack for over a meter long, the floor tile was cracked at the same corner. This building needs a structural engineer inspection. 5. Breakfast was nice if it is a 4 star, but service was slow.