2/10 سيّئ للغاية
Waylen
مسافر برفقة شريك
16 نوفمبر 2025
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Genuinely the worst experience I have had at a hotel. I haven’t felt so uncomfortable in my life in another accommodation.
The person at the main reception had no respect and an attitude problem from the moment we walked in. When we got to the room, there was an unknown red substance on the wall, hair in the bed and on a freezing cold night in Scotland, no working radiator.
I made them aware of this issue, they provided me a small heater. I advised I couldn’t leave it on all night and the response I got was an abrupt ‘sorry about that’ as he walked out the room.
I was expecting at the very least a sincere apology and a room change but this was never offered and just assumed we would be happy with a tiny heater.
As my partner and I were VERY uncomfortable and couldn’t stay in a room without a working radiator, we made the decision to go home a night early.
When I handed the keys back, the attitude we got from the owner and disgusted look was horrible. I let him know I was uncomfortable and unhappy and that Expedia have contacted him to resolve this multiple times but he refused their calls.
If you ever come to Edinburgh, never even think about this hotel. The worst one I have ever been to. Save your money or spend on a better place. It’s worth it.
Waylen
أقام ليلة واحدة (1) في شهر نوفمبر عام 2025