4/10 سيّئ
Anthony
2025 يونيو 12
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
I've made it 40 years of life without ever being informed that a hotel room that I booked (months prior) was not available. I figured it would HAVE to happen some day, but was not prepared for it yesterday when the Fairfield Inn and Suites contacted me to let me know that there was "some emergency" that required the people checking out of my room to extend their trip. I booked this room on February 13 because I'm a planner. So to receive a call 1.5 hours before I'm arriving from 4.5-5 hours away to be informed that they have relocated my reservation another 20 minutes further north -- was not a cool way to cap off an already frustrating drive.
So, why the two stars? They did go to the extra effort to rebook us at the secondary hotel. A fact that they reminded me a few times during the call ... like they were somehow trying to reverse mind-eff me into being ok with this inconvenience.
If you can somehow guarantee yourself a reservation here, or there are no other lodging options in a 20 minute radius, then I guess go here. Otherwise, you are taking a risk of being inconveniently moved at the last minute.
Anthony
أقام ليلة واحدة (1) في شهر يونيو عام 2025