My husband Michael and I are currently staying on the Hideaway side of Royalton Blue Waters from May 25–30, and we are writing to express our deep disappointment with this experience—especially as we came to celebrate two very important occasions: our wedding anniversary on May 26 and my birthday on May 27.
We paid over $1,200 to upgrade to a Diamond Club room, expecting a luxury experience. Instead, our room was in poor condition:
The shower glass was covered in soap scum
Water was leaking from the toilet and sink, ruining some of our personal toiletry items
The room size was extremely small, no better than a standard hotel room
The Diamond Club service also fell far below expectations. We were accosted when simply trying to make a drink, and the butler service was nonexistent. At the restaurant, I was served undercooked salmon, and the dining room was so hot we could barely sit and enjoy our meal.
Most disappointing of all:
The anniversary was misrepresented and decorated on the wrong day
My birthday was ignored entirely
And no one on staff could give us contact information for a manager or person in charge.
We have stayed at several Royalton resorts in the past and always had wonderful experiences. But this has been the worst vacation we’ve had in over a decade, and certainly not what we expected.
