8/10 جيد
Helen
مسافر برفقة العائلة
27 يناير 2026
عناصر نالت الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
Beautiful rooms that had stunning decor in the best street and location in Florence.
However, the reception is only manned until 7pm and the heavy wooden door at the main entrance is very very very difficult to open. We were given instructions for a self check in that could have ended in disaster because the hotel failed to explain the “special knack” for opening the door. This is a failing and unacceptable as this could have left us standing out in the cold and rain unable to access the property. Also the arrangements for breakfast are very poorly communicated as it needs to be pre-ordered 48 hours in advance but nothing is communicated to that effect. So we only discovered this upon arrival and had to have breakfast out on the first morning but there were lots of available places.
Please please provide bath robes also!
Also the shower was faulty and the temperature tap had to be used to switch it off because the on/off tap didn’t work properly!
Overall a beautiful property with very nice staff and your housekeeping team are so sweet and friendly.
Once you work out the main door situation it’s a great place to stay.
Helen
أقام 3 ليالٍ في شهر يناير عام 2026
