Folkestone Vacations

"All the staff were so very polite and eager to help. Have to mention Filippa, at the front desk, who was eager to help from the moment we arrived. The room was beautiful, recently renovated - high ceilings, gorgeous decor and well appointed. Breakfast was a real treat, really good food and excellent service. The entire Hotel gave the impression of welcome ease and coziness yet the hotel itself had the services of a large hotel. Very much hope that we have the opportunity to stay there again."

"The room was clean, excellent showers. The staff were friendly and accommodating. We only stayed one night as we were catching a crossing the next morning,but it was during the heatwave so the air con (although not very powerful was very welcome). Overall good hotel. "

"This hotel need a big upgrade it is falling apart. Most of the lift were out of order, we got stuck in one of them and the staff was very annoyed with us instead of apologising. The croissants at breakfast were old and we couldn’t eat it. Check in was very late at 4pm and they do the check out at 10:00am too early!! Overall not a good experience. I will not go back."

"Lovely staff clean room"

"The only issue we had was that our room was on the highest floor and we had to carry our bags!"

"Very shabby, but reasonably clean. Very hot in the room with just a weak fan. Only one double socket in entire room and it couldn't have been further away from the mirror if it tried, so impossible to style hair, if that's something you would need to do during your stay. Musty old food smell in corridor. Bit of a shame as in good location."