"To start, the hotel was insanely busy, but that doesn’t change the experience we had. I booked this hotel to have access to their water park area for my kids, which closes at 7 in the spring. We arrived just after the check in time and even using the valet, it took 45 minutes to get through check in. It then took almost an hour just to get in to an elevator because of how many people from the convention were trying to use it at the exact same time. We quick changed and ran back to the elevator,...

"The rooms were clean and spacious. The staff were fantastic - super friendly and professional. Everyone seemed genuinely happy. The front desk staff especially deserves accolades for staying professional while dealing with a huge obnoxious group of soccer players and broken elevators all weekend. Two out of three elevators were broken which was a huge inconvenience; whomever is in charge of maintenance should have been prioritizing repairs yet they remained broken all weekend. The fact that...

"Great"