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Pestana Promenade Ocean Resort Hotel

4.0 star property
Boardwalk/promenade hotel with 2 restaurants and a fitness center

Choose dates to view prices

Pestana Promenade Ocean Resort Hotel offers a peaceful oceanfront escape where guests can relax at the sauna and enjoy delicious meals at two on-site restaurants. The property provides free WiFi throughout and features an indoor pool for year-round swimming.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Spa
  • 24/7 front desk
The current price is AED 580
AED 620 total
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Twin Room, Sea View

Minibar, in-room safe, desk, blackout drapes

Classic Twin Room, Sea View

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 22 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Twin Room, Partial Sea View (Side View)

View from room

Classic Twin Room, Partial Sea View (Side View)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 23 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Twin Room, Sea View

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room (Promenade)

Twin Room (Promenade) | Minibar, in-room safe, desk, blackout drapes

Twin Room (Promenade)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, Pool View

Minibar, in-room safe, desk, blackout drapes

Classic Twin Room, Pool View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Map
Rua Simplicio dos Passos Gouveia, #31, Funchal, 9000-001

What's nearby

  • Lido Bathing Complex - 5 min walk - 0.5 km
  • Centro Comercial Forum Madeira - 9 min walk - 0.8 km
  • CR7 Museum - 4 min drive - 2.7 km
  • Funchal Marina - 4 min drive - 2.7 km
  • Funchal Farmers Market - 5 min drive - 3.5 km

Getting around

  • Cristiano Ronaldo Airport (FNC) - 21 min drive

Restaurants

  • ‪Pestana Promenade - ‬1 min walk
  • ‪Window to Asia - ‬6 min walk
  • ‪G Point - ‬3 min walk
  • ‪Alforno - ‬5 min walk
  • ‪Restaurant Il Basilico - ‬4 min walk

About this property

Pestana Promenade Ocean Resort Hotel

Upscale hotel by the ocean
Consider a stay at Pestana Promenade Ocean Resort Hotel and take advantage of a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna, and indulge in a massage, a facial, or a body treatment. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a gym.
You'll also enjoy the following perks during your stay:
  • An indoor pool and an outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and smoke-free premises
  • Concierge services, a 24-hour front desk, and a banquet hall
  • A billiards/pool table, tour/ticket assistance, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 110 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • LCD TVs with cable channels
  • Balconies, recycling, and childcare services

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Indoor pool, outdoor pool
Pestana Carlton Madeira Ocean Resort Hotel
  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
8.8 out of 10, Excellent, 1,002 reviews
The price is AED 572
AED 612 total
includes taxes & fees
7 Dec - 8 Dec
Pestana Carlton Madeira Ocean Resort Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 15 per day)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 20 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Deep-Blue and Breezes

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Spa

  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Self parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number 3982

Property is also known as

Pestana Ocean
Pestana Ocean Promenade
Pestana Ocean Promenade Resort Hotel
Pestana Promenade
Pestana Promenade Ocean
Pestana Promenade Ocean Funchal
Pestana Promenade Ocean Resort Hotel
Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Resort Hotel
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Pestana Promenade Ocean Resort
Pestana Promenade Ocean Resort Hotel Hotel
Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Ocean Resort Hotel Hotel Funchal

Frequently asked questions

Does Pestana Promenade Ocean Resort Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Pestana Promenade Ocean Resort Hotel?

As of 14 November 2025, prices found for a 1-night stay for 2 adults at Pestana Promenade Ocean Resort Hotel on 2 December 2025 start from $164.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pestana Promenade Ocean Resort Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Pestana Promenade Ocean Resort Hotel?

Self parking is available for EUR 15 per day.

What time is check-in at Pestana Promenade Ocean Resort Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Pestana Promenade Ocean Resort Hotel?

Check-out is at noon.

Where is Pestana Promenade Ocean Resort Hotel located?

Situated on the boardwalk/promenade, this hotel is within a 10-minute walk of Lido Bathing Complex, Ponta Gorda Bathing Complex, and Centro Comercial Forum Madeira. Parque Canino do Jardim da Ajuda and Doca do Cavacas Natural Pools are also within 1 mi (2 km).

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Pestana Promenade Ocean Resort Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 420 out of 687 reviews
Rating 8 - Good. 218 out of 687 reviews
Rating 6 - Okay. 38 out of 687 reviews
Rating 4 - Poor. 10 out of 687 reviews
Rating 2 - Terrible. 1 out of 687 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful, lots of staff cleaning
Stayed 8 nights in Sep 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel in a lovely area, short walk to Funchal town.
Stayed 10 nights in Jul 2022

10/10 Excellent

DAVID WESLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view of ocean.
Stayed 7 nights in Oct 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time in this property….high standard of cleanliness and attention. Good choices for breakfast.
Stayed 14 nights in Oct 2024

10/10 Excellent

Pasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasent stay

Stayed here over the new year for about a week. Overall a nice experience. The hotel is very clean and the staff is very helpful and friendly. The location of the hotel is good and the ocean view from the balcony is beautiful. I really enjoyed the breakfast as well, it has a lot of options to choose from and there was sparkling wine available every morning. I only had two minor issues with the room. The pillows were a bit hard for me personally. And the bed is not a real double bed, but two small beds next to each other. And although the staff did provide us with a large mattress on top, it still isn’t quite the same thing as a real double bed. But these are minor things and the overall experience in the hotel was very nice. I can recommend this hotel.
Stayed 8 nights in Dec 2024

6/10 Okay

Alex

Liked: Cleanliness, staff & service
Promenade room was extremely itsy-bitsy and noisy. There is plenty of 4* hotels nearby with bigger rooms. When the balcony windows are closed you may feel that you are staying in the basement storage room. Not for the people with the irrational fear of confined spaces. And no privacy when the windows are open. Breakfast was okay. The service was efficient, the greeting desk and concierge were friendly.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time here, great location, staff was amazing from the front desk to the manager. Pool was great after a long day of exploring
Stayed 3 nights in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Hotelanlage, freundliches Personal. Lüftung im Zimmer laut, lässt sich nicht abschalten.
Stayed 9 nights in Jul 2025

6/10 Okay

Sharon

Disliked: Amenities
4 Sterne sind zuviel. Einrichtung sehr langweilig, Freundlichkeit des Personals -naja….. Poolbar fanden wir enttäuschend und nicht wirklich einladend. Frühstück wiederum sehr gut. Die Lage war für uns nicht optimal und wir mussten einen Roller mieten.
Stayed 7 nights in Jul 2025

10/10 Excellent

Theivakulasingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es Hat uns alles sehr gut gefallen.
Stayed 6 nights in Apr 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend a week, good links to town centre and local walks along promenade. Buffet and breakfast was excellent. Could improve communication on facilities, as staff could not supply English language text on the TV (remained in German due to IT problem).
Stayed 7 nights in Mar 2025

10/10 Excellent

Günther

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Services and friendly Personal;
Stayed 7 nights in Feb 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another brilliant addition to the Pestana brand, which has many great Hotels in Maderia. I booked another stay as soon as I returned home,
Stayed 5 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel in guter Lage!
Stayed 7 nights in Nov 2024

10/10 Excellent

Iwona

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Rooms are showing a little bit of wear and tear but very clean. Breakfast buffet fit for a king! Great outdoor pool, but not heated so it was rather cold in November. Indoor pool, jacuzzi and sauna were also great. I just wished they would not close at 8pm. After hiking the lavadas, and dinner we really had to hustle to be able to use these facilities for at least a little bit. Definitely would stay again.
Stayed 6 nights in Nov 2024

4/10 Poor

phillip

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately I cannot give a good review in general as the room we stayed had many flaws as I’m listing below. Air conditioning was very poor, not enough to cool the room for the night. We could not open the terrace window as it was right on the Promenade making it uncomfortable to have a sit down outside. The room was very small and more appropriate to a 2 star hotel. The facilities in general were very good, pool, jacuzzi, restaurant….etc The staff were fantastic however I cannot hide the fact that the room was the down side of our holidays, DO NOT CHOOSE THE PROMENADE ROOMS!!!! After 15 miles of hiking we deserve a good rest to tackle the next day, unfortunately that did not happen due to the room being very poor for a 4 star hotel Breakfast was fine and very well served!
Stayed 5 nights in Oct 2024

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff in the breakfast/dinning were absolutly fantastic. So nice, friendly and polite and did their best for me. Tip them generously when you stay there!!!
Stayed 2 nights in Oct 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities
The common areas of the hotel were lovely . Lush grounds and fantastic amenities . The rooms need a refresh as they are dated . Pricey property when compared to another hotel our friends stayed at up the street . Breakfast assortment was plentiful with something for everyone .
Stayed 4 nights in Sep 2024

6/10 Okay

Preethi

Disliked: Cleanliness, room comfort

Not great

This is far from a 4 star hotel. Breakfast is average. Housekeeping pretty average when an iron was requested they never brought it and one day didn’t leave towels after taking the dirty ones. The main issue is our room had a strong smell of sewage. There is another review of this hotel from May discussing the horrible smells on the same floor and this clearly was not addressed. The bed is like a hostel cot. The pool while heated is still too cold. The jacuzzi is not hot at all I wouldn’t even consider it lukewarm. The sauna and Turkish bath have strange hours (closed from around noon til 430). The room is run down. I would not recommend staying here.
Stayed 4 nights in Sep 2024

6/10 Okay

Jagoda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It needs refurbishing, very dated
Stayed 5 nights in Aug 2024

8/10 Good

Cristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the food the breakfast and the service was outstanding ,the daily hostess who could speak 4 languages was brilliant .We had a cleaning woman on the 6th floor who was also outstanding .My one disappointment was do wish I had a gym (some sort of cardiovascular machine i could have exercised on ) Both the broken gym equip and pico de Airo ,a dream we thought we would have experienced but due to road damage from fires we did not get to experience it. All things considered a Beautiful place to visit 👍
Stayed 8 nights in Aug 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 sterren netjes
Stayed 13 nights in May 2024

10/10 Excellent

Günther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist leider oft schwierig einen Parkplatz für den Mietwagen zu finden.
Stayed 10 nights in Jul 2024

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait
Stayed 7 nights in May 2024

6/10 Okay

Kimberly

Solid 3 star hotel that could easily be a 4 star if cleanliness, staff and service improved. Similar to some other reviews- stained or lightly damaged walls, stained pull down curtain for the shower, hard water scale and build up accumulated on bathroom glass. The rooms don't really get made up and empty/used glasses accumulated throughout the week. Some staff were helpful, but overall not so much. I reported issues with the WiFi not working on Tuesday - was told this would be brought to the manager's attention. On Thursday, still no WiFi - at the pool, in my room, the balcony, etc. The person at the front desk first acknowledged a problem but then told me I was incorrect when it "worked" on his phone and not mine. Again on Friday when I started to worry I could not get in touch with home or check in for my flight, the front desk told me the WiFi just went down that day and would be fixed. When I inquired about an accommodation of some sort for the inconvenience I was told nothing could be done? Disappointing overall and would never want someone else to feel as dismissed as I was meant to feel. Oh, and when I booked my taxi for a set rate - I was told the rate was different the morning of my checkout. Thank you to the one person who tried to be helpful and held the original rate. Also, pass on the spa. I reserved a head and shoulders relaxation massage - shoulders good, but swirling around my hair in circles is not what I paid for?
Stayed 8 nights in Jun 2024