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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront hotel with free breakfast and a seasonal outdoor pool

Choose dates to view prices

SureStay Plus Hotel by Best Western Gatlinburg offers convenience and comfort. Guests enjoy free continental breakfast, business center access, and complimentary coffee and tea in the lobby. The attentive staff consistently earns praise for their helpful service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is AED 179
AED 201 total
includes taxes & fees
4 Jan - 5 January 2026

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(90 reviews)

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(45 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.4 out of 10
Very good
(40 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Ober Gatlinburg Aerial Tramway - 4 min walk - 0.4 km
  • Gatlinburg Convention Center - 11 min walk - 0.9 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.7 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Crockett's Breakfast Camp - ‬4 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle
Located close to Gatlinburg SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides a free breakfast buffet and a business center. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool along with sun loungers
  • Free self parking
  • An elevator, a 24-hour front desk, and a vending machine
  • A TV in the lobby and coffee/tea in the lobby
  • Guest reviews say great things about the breakfast, helpful staff, and location
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews highly rate the clean, spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Located in Downtown Gatlinburg, this hotel is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Mountain are also within 3 mi (5 km).

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Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very Good

8.2

Cleanliness

7.8

Amenities

8.6

Staff & service

8.0

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 539 out of 1030 reviews
Rating 8 - Good. 254 out of 1030 reviews
Rating 6 - Okay. 124 out of 1030 reviews
Rating 4 - Poor. 50 out of 1030 reviews
Rating 2 - Terrible. 63 out of 1030 reviews

Reviews

10/10 Excellent

Darran

Liked: Cleanliness, property conditions & facilities
Room was awesome staff is always friendly been twice
Shot from the patio
Stayed 5 nights in Nov 2025

8/10 Good

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Yes being on the road all day it was good that we found a place with no hesitation And welcome
Stayed 1 night in Nov 2025

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, comfy, beautiful view, and a great breakfast with pancakes! Thank you all
Stayed 1 night in Nov 2025

10/10 Excellent

Trisha

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and nice we got thw suite it was amazing big there wasnt a coffee maker in the room but the breakfast at the hotel was scambled eggs sausage cereal milk yogurt bagels muffins and pancakes would stat there again next time
Stayed 3 nights in Nov 2025

10/10 Excellent

Lisa

Liked: Cleanliness, amenities
Room was clean
Stayed 3 nights in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Quick, easy, ALWAYS clean. Great location. We stay here 3-5 times a year and will continue to do so.
Stayed 1 night in Nov 2025

10/10 Excellent

Janet

Liked: Cleanliness
Balcony had a nice view.
Stayed 1 night in Nov 2025

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big room for the price, every room is on the creek which is important. recently remodeled it still has flaws in sheetrock but is ausome for the price. stayed 3 times and it's been great everytime. The suite rooms are the best though they are pretty high above the creek. well worth it.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay on a quick trip to Gatlinburg. Would definitely stay again!
Stayed 2 nights in Sep 2025

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant
Stayed 1 night in Nov 2025

8/10 Good

Amy

Liked: Cleanliness, amenities, property conditions & facilities
The room was good for the price. Thicker comforter on bed wouldve been nice but not a necessity. Staff pleasant and always greeted us on passing. Breakfast was decent.
Stayed 1 night in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here several times a year and are never disappointed
Stayed 1 night in Sep 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
Great location and stay for the price. Will choose again. (Sunday night rate)
Stayed 1 night in Oct 2025

8/10 Good

Hollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to downtown, the room was fairly clean and the beds were comfortable. We would definitely stay here again if we made the trip back to Gatlinburg.
Stayed 1 night in Sep 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there was balcony overlooking water, and the walkability was great
Stayed 1 night in Jul 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. It was quiet and clean. Able to walk to many places around town.
Stayed 2 nights in Oct 2025

8/10 Good

Wali

Alright
Stayed 1 night in Nov 2025

8/10 Good

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was large with a nice large bathroom. Bed was comfortable. Our stay was great. I would have liked to have a coffee pot in the room during cooler months
Stayed 5 nights in Oct 2025

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Staff are great, bed super comfortable and the balcony was perfect for coffee and night time drinks by the river. Will stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Laurie

Liked: Cleanliness, property conditions & facilities
Room was great. When I checked in, the lady didn’t seem too friendly. I told her who I was and all she really said was read this ,which was a paper about rules. Didn’t say hello or anything.
Stayed 2 nights in Nov 2025

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Balcony view was nice.
Stayed 1 night in Aug 2025

8/10 Good

Janice

Liked: Staff & service
Very comfortable suite
Stayed 2 nights in Sep 2025

10/10 Excellent

Tana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here! This is my fourth stay over the past two years. I feel safe and the staff recognizes me now and are very kind. There are balconies off every room. The sound of the creek is wonderful. I’ll be staying again
Stayed 1 night in Oct 2025

10/10 Excellent

Crystal

Liked: Amenities
Beautiful views and very clean
Stayed 2 nights in Sep 2025

6/10 Okay

Ashley

Liked: Staff & service, property conditions & facilities
Great location. Loved the balcony over the river. Spider problem though. Spiders in beds.
Stayed 3 nights in Oct 2025