We had a wonderful stay – this is truly the most child-friendly hotel we’ve ever visited. The rooms are clean and comfortable, and having direct access to Tivoli is a huge plus. This was our second time here, and while most of the staff were just as incredibly warm, helpful, and welcoming as before, we did notice a couple of receptionists who didn’t live up to the hotel’s usual high service standard. Also, the ticket machines for Tivoli were showing incorrect (higher) prices, and no clear signs were posted, which caused confusion. Still, overall, this remains a fantastic hotel, and we would gladly return.