"Stayed a few times before, always comfortable and a good location.
Slightly off putting this time when we arrived at 4pm to be told the room wasn't ready, check-in is 2pm. We were offered use of another room while ours was prepared, which was no use as we had to leave at 5pm to go to dinner and the theatre. Another receptionist stepped in and a room was found.
When we got to the room the TV had no sound. A call to reception and a maintenence man came in about 10 minutes, fixed the issue.
Staff always helpful, we will be staying again. Thank you."