"I arrived at 2pm, 1 hour before checking after a 3.5 drive, I called ahead and asked if they would please have my room ready, they said they couldnt guarantee it. I arrived and it wasnt ready, so I parked and took their free shuttle to the mall unable to freshen up. I called about 730pm to have shuttle pick me up again from the mall and was put on hold for over 10 minutes, twice, (shuttle ends at 8pm) my sister also tried calling and same thing, we tried telling her what it was for before she put us on hold, we sisnt mind holding, we just didn't want to miss the shuttle time. We didn't but she wasnt helpful. We came back, got our room, clean, nice, modern. Bed is hard, killed my back. We called for 4 extra pillows, again, same desk person tells us, ok but we have to go pick up, my sister confirms that we can in fact get 4, she says yes, when we get down to desk, she tells us, sorry, I can only give you two. When we checked in, she also failed to tell us we needed to use the room key to activate the elevator and we thought it was broken, got out, went to the other elevator, shes right there seeing this and STILL doesnt asks why or what's happening. The shuttle driver saw what was happening, saw our confusion and immediately told us what to do. Another hotel guest, was also jumping in with his luggage, he also wasnt told. So besides the night desk person needing some good customer service skills/training. The hotel is in a good location, clean. Need better beds. But nice place."
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