I booked a Deluxe Suite for my Fiance, her mother, elderly grandmother, and pregnant aunt so they would have a nice place to stay at for their vacation in Ha Tien. They were promised a river view from the room, but all they saw from the room was the roof top of the lower portion of the hotel. The bathtub inside the room was broken. One of the sinks was clogged. The drapes and decor was seriously outdated. But those are just minor things that was more of a setback than anything. My family noticed that the AC unit in one of the rooms of the suite was not properly working. This was a 10pm at night, and everyone was getting ready for bed. We called the front desk for assistance. They sent a technician up to address the problem, and he confirmed the problem and said he had to get someone else to fix it. We waited for 20 minutes for the other guy to come up. The second guy comes up, and has a audacity to tell us that the AC was properly working and that it was connected to the other AC, and told us to wait 20 minutes more. If the unit wasn't working, to call the front desk once again. This made absolutely no sense. The AC unit was obviously not blowing cold air, for the past few hours, and it was confirmed. We asked to be moved to a different room, but the hotel was unable to accommodate us. The service, technician, staff, and hotel was pathetic. This is by far the worst place I've booked. If you're visiting Ha Tien, stay away.
