Find hotels near Hagenbeck Zoo, Hamburg from AED 230

"Unfortunately I do not share the same positivenes over this hotel as the ratings suggest. Worst of all is the front desk personel. We engaged with two different individuals, and they acted like they would rather be somewhere else. Breakfast buffet is good with a broad selection of things. Our beds were hard as a rock, and pillows way to soft. The gym has new Technogym machines. That's positive. We paid twice for our parking... Once in the hotel parking machine, and then again when leaving the parking area, as the areas are divided into areas. I asked about this at the reception, but they said nothing about that. So now I have to claim a refund... "

"The overall stay was really great. What I was missing though was a straightening iron, which I ordered at the reception in the morning and which was never delivered. "

"Odd arrangement! Hotel guests are set up in a vacant part of an independant livining area in a senior home. Some Bolt drivers could not find the pickup/dropoff spot at the hotel/senior residence entrance. We booked a larger room/ apartment with kitchenette.. kitchen area was very small and cramped, behind a door.. awkward arrangement... feels like visiting a senior living complex."

"If you read my previous review on this hotel, you will probably be surprised that I returned. The management offered me their nicest room with the breakfast to try and compensate for my previous day. This room was clean, although two black towels were found behind a chair that were obviously nothing to do with the hotel. It was a bit weird sleeping in a round bed with the mirrors above it, one could only imagine that it was 1 way glass with camera above you filming 😬 the bathroom was still something out of the year 2000 and seriously needs a revamp, but my biggest grip, considering you are trying to impress and already disgruntled customer, was the heating did not work and the room was like a fridge. To be totally honest, your hotel is a complete and utter contradiction of itself, the outside of the property looks absolutely beautiful, the disappointment hits you like a tsunami when you walk into a room. All in all, highly disappointing and it would not matter if you offered me a week of free stays, I will not be returning. "

"This is NOT a HOTEL, it is a HOSTEL. It was only after talking to the manager that we got a “Self - Contained Room. I.e. The room had its own toilette. Coming back from shopping the car park was full. Had to park out front."

"The apt mentions it has a restaurant, but it closed during covid and hasn’t reopened. It does serve an excellent breakfast, but the restaurant isn’t open for lunch or dinner. I was there on an Easter Monday, and the majority of the restaurants in the area were closed for the holiday. I would not have stayed at the hotel if I had known the restaurant was closed. "

"All was very fine. The hotel is very good placed . The stuff is friendly and you get all you want at the breakfast. At Eastern all guests got a little bunny infront of the door, very nice. "

"Incredible, incredible front desk staff. Everyone was lovely to deal with and made me feel very welcome. My room was very nice, and seemed recently freshened. The bed was extremely comfortable; not too hard and not too soft."

"Great room. Friendly staff. Only two EV chargers - they could benefit from having more these days. "