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The Fujiya Hotel

5.0 star property
Luxury ryokan with 3 restaurants, near Hakone Open Air Museum

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Located close to Hakone Open Air Museum and Hakone Kowakien Yunessun, The Fujiya Hotel provides an indoor mineral hot spring (onsen), shopping on site, and a coffee shop/cafe. For some rest and relaxation, visit the 2 hot springs or sauna, and indulge in a facial, reflexology, or a body treatment. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and French cuisine. Free in-room WiFi is available to all guests, along with a Japanese garden and a library.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

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Showing 35 of 35 rooms

View all photos for MAIN BUILDING HISTORIC DOUBLE

MAIN BUILDING HISTORIC DOUBLE | Premium bedding, in-room safe, desk, iron/ironing board

MAIN BUILDING HISTORIC DOUBLE

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
Shower/tub combination
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for MAIN BUILDING TWIN

MAIN BUILDING TWIN | Premium bedding, in-room safe, desk, iron/ironing board

MAIN BUILDING TWIN

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
Shower/tub combination
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for MAIN BUILDING JUNIOR SUITE

MAIN BUILDING JUNIOR SUITE | Premium bedding, in-room safe, desk, iron/ironing board

MAIN BUILDING JUNIOR SUITE

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
Shower/tub combination
Private bathroom
  • 47 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE TWIN

COMFY LODGE / RESTFUL COTTAGE TWIN | Premium bedding, in-room safe, desk, iron/ironing board

COMFY LODGE / RESTFUL COTTAGE TWIN

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
Shower/tub combination
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN | Premium bedding, in-room safe, desk, iron/ironing board

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
Shower/tub combination
Private bathroom
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE SUITE

COMFY LODGE / RESTFUL COTTAGE SUITE | Premium bedding, in-room safe, desk, iron/ironing board

COMFY LODGE / RESTFUL COTTAGE SUITE

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
Shower/tub combination
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FLOWER PALACE DELUXE TWIN

FLOWER PALACE DELUXE TWIN | Premium bedding, in-room safe, desk, iron/ironing board

FLOWER PALACE DELUXE TWIN

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
Shower/tub combination
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for FLOWER PALACE JUNIOR SUITE

FLOWER PALACE JUNIOR SUITE | Premium bedding, in-room safe, desk, iron/ironing board

FLOWER PALACE JUNIOR SUITE

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
Shower/tub combination
  • Mountain view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for FLOWER PALACE HERITAGE ROOM

FLOWER PALACE HERITAGE ROOM | Premium bedding, in-room safe, desk, iron/ironing board

FLOWER PALACE HERITAGE ROOM

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
Shower/tub combination
Private bathroom
  • Mountain view
  • 74 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM | Premium bedding, in-room safe, desk, iron/ironing board

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
Shower/tub combination
Private bathroom
  • Mountain view
  • 69 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM | Premium bedding, in-room safe, desk, iron/ironing board

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
2 bedrooms
Premium bedding
Hair dryer
Shower/tub combination
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for FORESTWING TWIN FOREST SIDE

Premium bedding, in-room safe, desk, iron/ironing board

FORESTWING TWIN FOREST SIDE

10.0 out of 10
Exceptional
(27 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
Shower/tub combination
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for FORESTWING TWIN GARDEN SIDE

FORESTWING TWIN GARDEN SIDE | Premium bedding, in-room safe, desk, iron/ironing board

FORESTWING TWIN GARDEN SIDE

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
Shower/tub combination
Private bathroom
  • Garden view
  • 41 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for FORESTWING CORNER TWIN

FORESTWING CORNER TWIN | Premium bedding, in-room safe, desk, iron/ironing board

FORESTWING CORNER TWIN

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
Shower/tub combination
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for FORESTWING PREMIER SUITE

FORESTWING PREMIER SUITE | Premium bedding, in-room safe, desk, iron/ironing board

FORESTWING PREMIER SUITE

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
Shower/tub combination
Private bathroom
  • 82 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Main Building Twin Room

Premium bedding, in-room safe, desk, iron/ironing board

Main Building Twin Room

  • Sleeps 2

View all photos for Main Building Junior Suite

Premium bedding, in-room safe, desk, iron/ironing board

Main Building Junior Suite

  • Sleeps 2

View all photos for Main Building Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Main Building Double Room

  • Sleeps 2

View all photos for Western-style Building Suite

Premium bedding, in-room safe, desk, iron/ironing board

Western-style Building Suite

  • Sleeps 2

View all photos for COMFY LODGE& RESTFUL COTTAGE　Building　Twin Room

Premium bedding, in-room safe, desk, iron/ironing board

COMFY LODGE& RESTFUL COTTAGE　Building　Twin Room

  • Sleeps 2

View all photos for Hana Goten Heritage Chrysanthemum Room

Premium bedding, in-room safe, desk, iron/ironing board

Hana Goten Heritage Chrysanthemum Room

  • Sleeps 2

View all photos for FLOWER PALACE　Heritage Room

Premium bedding, in-room safe, desk, iron/ironing board

FLOWER PALACE　Heritage Room

  • Sleeps 2

View all photos for Hana Goten　Junior Suite

Premium bedding, in-room safe, desk, iron/ironing board

Hana Goten　Junior Suite

  • Sleeps 3

View all photos for Hana Goten Deluxe Twin Room

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Hana Goten Deluxe Twin Room

  • Sleeps 2

View all photos for Forest Wing Premier Suite

Premium bedding, in-room safe, desk, iron/ironing board

Forest Wing Premier Suite

  • Sleeps 2

View all photos for Forest Wing Corner Twin Room

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Forest Wing Corner Twin Room

  • Sleeps 2

View all photos for Forest Wing Garden Side Twin Room

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Forest Wing Garden Side Twin Room

  • Sleeps 3

View all photos for Forest Wing Forest Side Twin Room

Premium bedding, in-room safe, desk, iron/ironing board

Forest Wing Forest Side Twin Room

  • Sleeps 3

View all photos for FLOWER PALACE　 Two Bedroom Penthouse Suite

Premium bedding, in-room safe, desk, iron/ironing board

FLOWER PALACE　 Two Bedroom Penthouse Suite

  • Sleeps 4

View all photos for Forest Wing Twin Forest Room, Non Smoking, Western cuisine dinner included at 8pm

Forest Wing Twin Forest Room, Non Smoking, Western cuisine dinner included at 8pm | Premium bedding, in-room safe, desk, iron/ironing board

Forest Wing Twin Forest Room, Non Smoking, Western cuisine dinner included at 8pm

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for COMFY LODGE& RESTFUL COTTAGE Building Deluxe Twin

Premium bedding, in-room safe, desk, iron/ironing board

COMFY LODGE& RESTFUL COTTAGE Building Deluxe Twin

  • Sleeps 3

View all photos for Forest Wing Twin Forest Room

Premium bedding, in-room safe, desk, iron/ironing board

Forest Wing Twin Forest Room

  • Sleeps 3

View all photos for 4 Beds with Bath, Mountain View

Premium bedding, in-room safe, desk, iron/ironing board

4 Beds with Bath, Mountain View

  • Sleeps 4

View all photos for Twin With Bath, Mountain View

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Twin With Bath, Mountain View

  • Sleeps 3

View all photos for Comfy Lodge/Restful Cottage　Suite

Premium bedding, in-room safe, desk, iron/ironing board

Comfy Lodge/Restful Cottage　Suite

  • Sleeps 2

About the neighborhood

Located in Miyanoshita, a neighborhood in Hakone, The Fujiya Hotel is in the mountains and in a national park. Hakone Shrine and Mishima Sky Walk are notable landmarks, and some of the area's activities can be experienced at Hakone Kowakien Yunessun and Hakone Gora Park. Hakone Open Air Museum and Ōwakudani are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Hakone travel guide
Map
359 Miyanoshita, Hakone, Kanagawa-ken, 250-0404

What's nearby

  • 神奈川県立恩賜箱根公園の「疎林の広場」より望む芦ノ湖、箱根外輪山、富士山
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 km
  • Hakone Open Air Museum which includes outdoor art, a fountain and street scenes
    Hakone Open Air Museum
    12 min walk - 1.0 km
  • Hakone Kowakien Yunessun featuring a waterpark and swimming
    Hakone Kowakien Yunessun
    2 min drive - 1.7 km
  • Hakone Gora Park showing a fountain
    Hakone Gora Park
    3 min drive - 1.4 km
  • Castle of Himeji with spring cherry blossoms at Japan
    Miyagino Hayakawa Breakwater Cherry Blossoms
    3 min drive - 1.4 km

Getting around

  • Hakone Miyanoshita Station
    5 min walk
  • Kowakidani Station
    14 min walk
  • Haneda Airport (HND)
    125 min drive

Restaurants

  • 箱根餃子センター
    3 min drive
  • The Hakone Open-Air Museum Café
    4 min drive
  • NARAYA CAFE
    5 min walk
  • たび屋 TABIYA'S
    18 min walk
  • 奈可むら
    19 min walk

About this property

The Fujiya Hotel

Luxury historic ryokan near Hakone Open Air Museum
Located close to Hakone Kowakien Yunessun and Hakone Gora Park, The Fujiya Hotel provides an indoor mineral hot spring (onsen), shopping on site, and a coffee shop/cafe. For some rest and relaxation, visit the 2 hot springs or sauna, and indulge in a facial, reflexology, or a body treatment. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and French cuisine. Free in-room WiFi is available to all guests, along with a Japanese garden and a library.
Other perks include:
  • A seasonal outdoor pool and an indoor pool
  • Free self parking
  • Full breakfast (surcharge), hot springs on site, and multilingual staff
  • Wedding services, a front-desk safe, and meeting rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 120 rooms boast comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • 43-inch flat-screen TVs with digital channels
  • Wardrobes/closets, refrigerators, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: JPY 4,900 for adults and JPY 2,600 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Kaiseki meal

Restaurants on site

  • Cascade
  • Kikka-so
  • Lounge
  • The Fujiya
  • Victoria

Things to do

  • 2 hot springs
  • Books
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Piano
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains

Full-service spa

  • 2 hot springs
  • Facials
  • Hot springs open from 2:00 PM - 1:00 AM
  • Hot springs water temperature - 108 ºF
  • In-room massages
  • Public bath open from 2:00 PM - 1:00 AM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 buildings
  • 6 floors
  • Built in 1878
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.
Guests booked in dinner inclusive rates must check-in by 8 PM to receive dinner, served in the restaurant. Guests arriving from 8-9 PM must contact the property in advance to reserve dinner, served in the guestroom.
This property's restaurant tables can seat up to 4. Groups of 13 guests or more must contact the property in advance to reserve restaurant space.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10120.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4900 for adults and JPY 2600 for children
  • Rollaway bed fee: JPY 10120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property in advance.

We should mention

The seasonal pool will be open from July 07 to August 31
Pool access available from 7:00 AM to 9:00 PM
Hot springs access available from 2:00 PM to 1:00 AM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fujiya Hakone
Fujiya Hotel
Fujiya Hotel Hakone
Hotel Fujiya
Fujiya Hotel Hakone Machi
Fujiya Hotel Ryokan
Fujiya Hotel Hakone
Fujiya Hotel Ryokan Hakone

Frequently asked questions

Does The Fujiya Hotel have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM–9:00 PM.

Is The Fujiya Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Fujiya Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Fujiya Hotel?

Check-out is at 11 AM.

Where is The Fujiya Hotel located?

Located in Miyanoshita, this luxury ryokan is within 2 mi (3 km) of Hakone Open Air Museum, Hakone Kowakien Yunessun, and Hakone Gora Park. Ōwakudani and Fujiya Hotel Sengoku Golf Course are also within 6 mi (10 km). Kowakidani Station is 14 minutes by foot and Hakone Miyanoshita Station is 5 minutes.

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Reviews

The Fujiya Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

8.2

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 529 out of 767 reviews
Rating 8 - Good. 183 out of 767 reviews
Rating 6 - Okay. 36 out of 767 reviews
Rating 4 - Poor. 11 out of 767 reviews
Rating 2 - Terrible. 8 out of 767 reviews

Reviews

10/10 Excellent

Monoceros

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is kept well. The service was brilliant.
Stayed 1 night in Dec 2025

10/10 Excellent

Lindsay

Super comfy and quiet; loved the breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

wingkin

Liked: Cleanliness, amenities, property conditions & facilities
The staffs are very friendly. They have foreign staffs for western visitors. The hotel is very clean. I like their onsen, clean and quiet.
Stayed 2 nights in Dec 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property with very friendly staff. We really enjoyed our stay in the suite we were upgraded to,
Stayed 2 nights in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet historical hotel with a beautiful garden. The staff were helpful and responsive. The restaurants in the hotel were excellent and happy hour in the lounge.
Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecture is beautiful - it seems we were walking into history. Service was excellent and technology inside was top of the line. We had a wonderful stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful historic hotel. The staff were very attentive. The onsen was quite relaxing with a nice view of the mountainside. We stayed in a twin room with a forest view and it was very spacious with a calming atmosphere and peaceful forest view from the room's window.
Stayed 1 night in Nov 2025

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and focused service. The spa experience was exceptional. Old world luxury.
Stayed 1 night in Oct 2025

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
The hotel and our room was so beautiful and the service was great. While all of the staff were great, we were really impressed by the trainee bell hop who helped us carry all of our luggage and was very sweet. Highly recommend!
Stayed 2 nights in Oct 2025

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, amenities
This legendary quiet luxurious hotel was everything I expected. The room was clean and beautiful in a simple traditional Japanese way. The amenities are excellent. I enjoyed the onsen and sauna. The Japanese gardens surrounding the hotel are beautiful and relaxing. Also, do not miss out on having lunch or dinner at the French restaurant. The food and the service were exquisite.
Stayed 1 night in Oct 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Food service was spectacular, however a little too much artistic license was taken with old standards.
Stayed 3 nights in Oct 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fujiya Hotel is a historic gem in an unforgettable setting, with a staff that is extremely friendly, competent and professional. It’s a one-of-a-kind experience with a beautiful onsite onsen, and easy access to all the best that Hakone has to offer. Definitely one of my all-time favourite travel experiences!
Stayed 3 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The upkeep of the hotel, the attention to detail, and the quality of customer service were superb! It does not get better than this. The level of attention and responsiveness to each of us is as if there are nobody else at the hotel.
Stayed 2 nights in Oct 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful Historic property. Staff was nice and helpful. Especially, we like to thank Yu for her help at the front desk. She gave me a lot of help. There's a bus stop 2 minutes away from the hotel. The only complaint is you need to make a reservation for dinner a day before, which I had no knowledge of when we checked in.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Gem of a Hotel

The Hotel is simply amazing Historic and Pristine And other than an issue with the Server at the French/Main Dining Room everything else was fantastic Staff was extremely fine and you have to watch the Video of the 2018-2020 Gut Restoration to truly see what went into the Hotel. It's a Gem. As is the whole area Don't miss the Open Area Museum
Stayed 2 nights in Oct 2025

10/10 Excellent

Giuliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Beautiful hotel - what you would imagine as ‘old Japanese style’, but with all the comforts you need in today’s world. The people and service amazing. Great location to access the attractions all around the area - via using the very easy to use public services.
Stayed 3 nights in Sep 2025

10/10 Excellent

Tsz Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Japanese hospitality experience I ever had. I have been to many different hotels in Japan and this is one of the best hotel I ever had. The Japanese Traditional Breakfast was outstanding as well. We will definitely come back again for special occasions. Thank you very much!
Stayed 1 night in Sep 2025

10/10 Excellent

Borany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great the customer service is excellence. I will stay at this hotel again when I am back in the areas.
Stayed 2 nights in May 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a special hotel, really feels unique and traditional with exceptional service from staff. A great base to explore the area and their Kikkaso restaurant was such a highlight - one of the best meals we had on our trip. Would 100% stay there again
Stayed 2 nights in Apr 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The Fujiya reeks of history and elegance. The rooms are very spacious. The ambiance is sublime. We are so pleased we stayed at this hotel. The staff and quality of service was excellent. The sauna and spa facilities were 1st class. A couple of minor issues - the beds were a touch on the firm side. And the range of choice for breakfast was limited. However, in every other respect, the Fujiya will be a highlight of our time in Japan.
Stayed 3 nights in Oct 2025

10/10 Excellent

Yuanyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and facilities! Food is authentic and services are perfect! Would definitely stay again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem of Hakone

The hotel and it’s grounds were beautiful. The staff was very accommodating, but check in was too slow. The restaurant staff was very accommodating and they had a nice menu. Overall, we would gladly come back.
Stayed 1 night in Jul 2025

8/10 Good

Jean

Liked: Cleanliness
Hotel is classic. A historical beauty that has been through a wonderful renovation. I stayed there in the 1960s and they have preserved things very well. The only disappointment was the dining room for dinner. Food is very pricey, but not that good. Plus they rushed us out after one hour as they had a big tour group they needed to accommodate. Thought the maitre’d was rather rude in that process and unexpected from a hotel of this caliber.
Stayed 2 nights in Oct 2025

10/10 Excellent

ILYA

Liked: Amenities
What a place!!! Highly recommend visiting. The quality, cleanliness and service were excellent.
Stayed 1 night in May 2025

10/10 Excellent

SHARAD

Liked: Cleanliness, amenities, property conditions & facilities
beautiful property, beautiful hotel garden- don't miss it! Close to the train station. Staff helpful ,polite and welcoming. Special thanks to Kim- was the best- always ready to help, polite and just wonderful !
Stayed 3 nights in May 2025