Upscale guesthouse remodeled in 2022 and located near Hakone Gora Park
Located close to Hakone Kowakien Yunessun and Hakone Open Air Museum, Gen Hakone Gora has plenty to offer. Treat yourself to spa services, such as a body treatment or a massage. Stay connected with free in-room WiFi.
Other perks include:
Free self parking and valet parking
A 24-hour front desk, smoke-free premises, and luggage storage
An elevator, concierge services, and a front-desk safe
Room features
All guestrooms at Gen Hakone Gora have comforts such as private outdoor hot tubs and premium bedding, as well as thoughtful touches like air conditioning and smart speakers.
Extra amenities include:
Spring water tubs, rainfall showers, and designer toiletries
55-inch LCD TVs with Netflix, Hulu, and streaming services
Wardrobes/closets, separate sitting areas, and mini fridges
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
More
1 building
5 floors
Renovated entire property - August 2022
Smoke-free property
Room amenities
Bedroom
Down comforter
Premium bedding
Bathroom
Designer toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Spring water bathtub
Toilet with electronic bidet
Toothbrush and toothpaste
Entertainment
55-inch LCD TV with satellite channels
Hulu
Netflix
Smart speaker
Streaming services
Tablet computer
Food and drink
Coffee/tea maker
Electric kettle
In-room dining only
Mini-fridge
More
Air conditioning (climate-controlled)
Heating (climate-controlled)
Safe
Separate sitting area
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Meals are not included in the half-board rate for children age 3 and younger.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Child's Club Card: JPY 1650 per night, (up to 3 years old)
We have included all charges provided to us by the property.
The mandatory club card fee comprises the room fee charged to children, collected at check-in. This fee does not include half-board meals.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Set meals are served in guestrooms only (no menus or public dining)
Property is also known as
Gen Hakone Gora Hakone
Gen Hakone Gora Guesthouse
Gen Hakone Gora Guesthouse Hakone
Frequently asked questions
Is Gen Hakone Gora pet-friendly?
No, pets are not allowed at this property.
How much is parking at Gen Hakone Gora?
Self parking and valet parking are free at this property.
What time is check-in at Gen Hakone Gora?
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.
What time is check-out at Gen Hakone Gora?
Check-out is at 11:00 AM.
Where is Gen Hakone Gora located?
Located in Gora, this guesthouse is within 1 mi (2 km) of Hakone Gora Park, Hakone Open Air Museum, and Hakone Kowakien Yunessun. Ōwakudani and Hakone Shrine are also within 6 mi (10 km). Hakone Gora Station is 11 minutes by foot.
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Gen Hakone Gora Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 74 out of 86 reviews
10 - Excellent
74
Rating 8 - Good. 7 out of 86 reviews
8 - Good
7
Rating 6 - Okay. 3 out of 86 reviews
6 - Okay
3
Rating 4 - Poor. 1 out of 86 reviews
4 - Poor
1
Rating 2 - Terrible. 1 out of 86 reviews
2 - Terrible
1
9.8/10
Cleanliness
9.8/10
Staff & service
9.6/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10
Beautiful Mountain View, friendly staff that caters every detail of your stay. Nice rooms, comfortable beds and the porch onsen is amazing.
Brian
Stayed 1 night in May 2025
10/10
Very clean and amazing place. If you like traditional japanese with a modern look. This is the place to stay
Raymundo
Stayed 2 nights in May 2025
10/10
Great hotel with great service and staff. Highly recommend.
steven
Stayed 2 nights in Apr 2025
10/10
Such a lovely, peaceful experience with great, welcoming staff. If you're coming from a faraway place and want to build in time to adjust to the time change (like we did), I suggest you begin your Japan adventure here.
Ashley
Stayed 2 nights in Apr 2025
10/10
Loved it. Beautiful.
Scott
Stayed 2 nights in Apr 2025
10/10
Excellent all around
Sudipta
Stayed 3 nights in Oct 2024
8/10
nice hotel
Wai Lam
Stayed 2 nights in Jun 2023
10/10
I’m impressed by their staff! Dedicated team members! They take care of your requests like a second! The hotel is the cleanest room I ever seen in Hakone. It’s next to Hyatt Regency and Hakone 白檀!We will definitely come back to this hotel next time! The hotel also has the free shuttle and taking you to anywheres!
YING
Stayed 1 night in Apr 2025
10/10
Nice location. Foods are great.
Jane
Stayed 2 nights in May 2024
10/10
Service is awesome. Provide shuttle services to train station. They have great vegetarian for breakfast and dinner but need to let them know in advance. Provide drinks and snacks in the evening. Love the room and onsen.
Yuling
Stayed 2 nights in Mar 2025
10/10
The staff was amazing! The views were breathtaking and our experience was overall wonderful!
Claireen Joy
Stayed 1 night in May 2024
10/10
Was everything we were hoping for and more! I've never ate such good food, had such a nice room, and met such nice hotel staff!
Kyle
Stayed 1 night in May 2024
10/10
Everyone was so nice and polite and truly felt like an extraordinary experience. Onsen was truly magical and charming. View of the mountains was breath taking. Recommend longer stays next time instead of one night. Will visit again. Until next time.
Jason
Stayed 1 night in Nov 2024
10/10
Staff were so nice and helpful. They were excellent.
Lai King
Stayed 2 nights in Sep 2023
10/10
Amazing modern ryokan with private open air onsen on balcony! Spectacular views of the mountains all the way to the ocean! Great service from friendly and accommodating staff serving in room meals! Large public bath in basement with sauna and free massage chairs!
Matthew
Stayed 2 nights in Nov 2023
10/10
This was by far the most luxurious ryokan I've stayed before in Japan. I loved the spaciousness of the room along with the private onsen bath I had access to. In addition, the public bath was also clean and in good condition. The service I received here was top notch.
Robert
Stayed 2 nights in Jan 2024
10/10
This is a spectacular property. We stayed in the Suite for our 25th Wedding Anniversary and the hotel far exceeded our expectations. Facilities and the private Onsen made our visit very special. The photos do not do the property justice. Amazing!
Yolande
Stayed 1 night in Apr 2024
10/10
Gen Hakone is an absolute treat for your senses ! We were thoroughly pampered and had a most enjoyable 2 nights! The scenery is gorgeous and the room is beautiful! Being served in the room is a luxury and having Netflix on TV made our stay perfect ! Thank you ! We hope to be back !
Belinda
Stayed 1 night in May 2023
10/10
Friendly and super helpful staff. Accomodated us and our 16 month old baby with care. Baby cribs were available. Very close to the ropeway station to see the go see the sights but shuttle service is also available.
Highly recommended and definitely would visit again.
Terrence
Stayed 2 nights in Feb 2023
10/10
The service was really good. They provided shuttle to train stations. They even arranged drop-off of our luggage to train station so that we didn’t have to carry them with us while sightseeing. We asked recommendations for lunch, they even drove us to the restaurant. They made us feeling very welcome.
The hotel is in a quiet place, good for relaxing. The room is very spacious. They serve the guests with welcome tea when check in and free drinks from 8 to 11 pm. I would recommend this hotel.
Winnie Kit Ching
Stayed 1 night in Oct 2023
8/10
This property is very small if you don't already know. We stayed here for two nights. Dinner and breakfast were served in the room. Food quality was excellent despite there were one or two things that we didn't like but it was truly our own issue. Bathhouse for Onsen is located in Level B1, it was pretty small. We decided to use the in room Onsen tub for the entire time we stayed. Service was good, I had been to better another Onsen hotel with better service. We felt like this place is missing something perhaps a garden