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Tensui Saryo

3.5 star property
Hotel with free parking, 6-minute walk to Hakone Gora Park

Choose dates to view prices

Located near Hakone Gora Park, Tensui Saryo offers a peaceful retreat with spa services like massages and facials. Guests can enjoy a Japanese breakfast, relax at the bar or cafe, and benefit from free self-parking. Past visitors consistently praise their experience.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is AED 756
AED 839 total
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for [Main Building] Japanese-Western Style Room with Partially Open Air Bath, Dinner Included, Non Smoki

Ryokan dining

[Main Building] Japanese-Western Style Room with Partially Open Air Bath, Dinner Included, Non Smoki

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 70 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons

View all photos for [Main Building] Japanese-Style Room, Non Smoking

Ryokan dining

[Main Building] Japanese-Style Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
  • 40 sq m
  • Sleeps 3
  • 3 Twin Futons

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Queen Room with Tatami Area and Private Shower, Dinner Included, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Twin Room with Stone Bathtub, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Twin Room with Stone Bathtub, Dinner Included, Non Smoking

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 48 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Japanese Style Superior with Open Air Bath, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Japanese Style Superior with Open Air Bath, Dinner Included, Non Smoking

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Main Building] Double Room with Open Air Bath, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Double Room with Open Air Bath, Dinner Included, Non Smoking

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building]Japanese-Style Room with Private Bathroom, Mountain View, Dinner Included, Non Smokin

Ryokan dining

[Main Building]Japanese-Style Room with Private Bathroom, Mountain View, Dinner Included, Non Smokin

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

1 bedroom, down comforters, in-room safe, individually decorated

[Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 70 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons

View all photos for [Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

1 bedroom, down comforters, in-room safe, individually decorated

[Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
  • 40 sq m
  • Sleeps 3
  • 3 Twin Futons

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

1 bedroom, down comforters, in-room safe, individually decorated

[Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

1 bedroom, down comforters, in-room safe, individually decorated

[Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 48 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

1 bedroom, down comforters, in-room safe, individually decorated

[Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

1 bedroom, down comforters, in-room safe, individually decorated

[Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

1 bedroom, down comforters, in-room safe, individually decorated

[Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Annex]A Deluxe Twin with Open-Air Bath, Dinner included, Non Smoking (No one under 13 is admitted)

Ryokan dining

[Annex]A Deluxe Twin with Open-Air Bath, Dinner included, Non Smoking (No one under 13 is admitted)

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
  • Partial ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Annex]A Deluxe Twin with Open-Air Bath, Non Smoking (No one under 13 is admitted)

1 bedroom, down comforters, in-room safe, individually decorated

[Annex]A Deluxe Twin with Open-Air Bath, Non Smoking (No one under 13 is admitted)

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
  • Partial ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Annex] B JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

Ryokan dining

[Annex] B JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Down duvet
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] B JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

1 bedroom, down comforters, in-room safe, individually decorated

[Annex] B JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Down duvet
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] S JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

Ryokan dining

[Annex] S JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Down duvet
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] S JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

Free toiletries, hair dryer, slippers, bidet

[Annex] S JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Down duvet
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

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About the neighborhood

Map
1320-276 Gora , Hakone, Kanagawa, 250-0408

What's nearby

  • Hakone Gora Park - 3 min walk - 0.3 km
  • Hakone Open Air Museum - 12 min walk - 1.1 km
  • Hakone Kowakien Yunessun - 20 min walk - 1.7 km
  • Ōwakudani - 5 min drive - 2.7 km
  • Hakone Ropeway - 7 min drive - 4.9 km

Getting around

  • Hakone Gora Station - 1 min walk
  • Kowakidani Station - 2 min drive
  • Haneda Airport (HND) - 102 min drive

Restaurants

  • ‪リバーサイド・キッチン＆バー - ‬9 min walk
  • ‪箱根餃子センター - ‬8 min walk
  • ‪Coffee Camp - ‬1 min walk
  • ‪Gora Brewery And Grill - ‬8 min walk
  • ‪金沢まいもん寿司箱根強羅店 - ‬12 min walk

About this property

Tensui Saryo

Hotel near Hakone Gora Park
Close to Hakone Open Air Museum and Hakone Kowakien Yunessun, Tensui Saryo provides a coffee shop/cafe, a bar, and more. Treat yourself to spa services, such as a body treatment, a massage, or a facial. Guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • Free self parking
  • Luggage storage, massage treatment rooms, and an elevator
  • A vending machine, a front-desk safe, and multilingual staff
Room features
All guestrooms are individually furnished, and offer comforts such as air conditioning, in addition to perks like safes and free bottled water.
Other amenities include:
  • Bidets, free toiletries, and hair dryers
  • 32-inch flat-screen TVs with digital channels
  • Refrigerators, electric kettles, and heating

Similar properties

Reception
Hakone Kowakien TEN-YU
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 1,691 reviews
The price is AED 1,353
AED 1,645 total
7 Dec - 8 Dec
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Spa

  • Facials
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • Built in 1995
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: JPY 3300

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Additional fee: JPY 150 per person, per night

We have included all charges provided to us by the property.

The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

  • Early check-in fee: JPY 3300 (subject to availability)
  • Late check-out fee: JPY 3300 (subject to availability)
  • Housekeeping fee: JPY 4400 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities

Property is also known as

Tensui Saryo Hotel Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel Hakone

Frequently asked questions

Is Tensui Saryo pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Tensui Saryo?

As of 13 November 2025, prices found for a 1-night stay for 2 adults at Tensui Saryo on 1 December 2025 start from $226.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Tensui Saryo?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Early check-in is available for a fee of JPY 3300 (subject to availability). After-hours check-in is not available.

What time is check-out at Tensui Saryo?

Check-out is at 10:00 AM. Late check-out is available for JPY 3300 (subject to availability).

Where is Tensui Saryo located?

Located in Gora, this hotel is within a 15-minute walk of Hakone Gora Park and Hakone Open Air Museum. Hakone Kowakien Yunessun is 1.3 mi (2.1 km) away. Hakone Gora Station is only a 2-minute walk and Kowakidani Station is 23 minutes.

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Tensui Saryo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 112 out of 182 reviews
Rating 8 - Good. 39 out of 182 reviews
Rating 6 - Okay. 15 out of 182 reviews
Rating 4 - Poor. 10 out of 182 reviews
Rating 2 - Terrible. 6 out of 182 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and well located
Stayed 1 night in Aug 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of travel options for easy access to major tourist sites.
Stayed 2 nights in Mar 2025

10/10 Excellent

Doyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Japanese tradition ryokan with real hot spring water! It's a bit costly, but if you want full experience, then you should go for the dinner as well.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room. Near train station Staff was wonderful
Stayed 1 night in Jul 2017

4/10 Poor

Shuichi

Disliked: Staff & service, amenities
従業員が不足しているためか、全体的にサービスが行き届いていない印象でした。チェックイン時間前に荷物だけを預けようとした際、フロントにスタッフ不在、ロビーには掃除機が放置されていました。
Stayed 2 nights in Sep 2025

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Ryokan situated in a beautiful part of Hakone. The area in general is hilly and difficult to get around but that’s true of anywhere in Hakone. This is located very close to Gora station which is as convenient as it gets whether you want to sightsee in Owakudani or head back towards Odawara station. The dinner and breakfast are very generous serving hearty regional cuisine. The amenities are top notch and exactly what you want for your Ryokan getaway.
Stayed 1 night in Sep 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Magical Reprieve After Mt. Fuji's Summit

Staying here was possibly the best part of our honeymoon. We had just hiked all of Mt. Fuji over 2 days, and took a cab directly from there to Tensui Saryo, where we were welcomed with a free glass of wine and a foot bath. Our room had a stone bath that would magically spill over the edges as you stepped in, and would automatically refill with hot spring water when you stepped out. Our aching muscles were grateful for the large bed and bathroom. Wearing our yukatas to the kaiseki dinner was icing on the cake. We will be back.
Stayed 2 nights in Jul 2025

8/10 Good

Kiyofumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良いです
Stayed 1 night in Aug 2025

10/10 Excellent

Mieo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

風情を感じるお宿

1人で出張の帰りに寄らせて頂きました。 1人で過ごすには大きなお部屋で、且つ快適なお風呂がバルコニーに有り出張疲れを癒すことができました。 2点改善されたら最高だなと、感じたポイントを。 恐らく古い旅館をリノベされたお宿だと思うのですが、古い宿泊施設にありがちな「コンセント問題があります。ベットサイドは１箇所しか空いてなく、相当離れたTV側に1つの合計2つしかベットルームに無かったのが残念でした。例えば、そこから延長コードみたいな物で2-3口+USB/USB-Cなどがお部屋のどこかに用意されていると、宿泊側としては安心です。 もう一つは、朝のレストランスタッフさんが「おかわり出来ますので」と、言われるも殆ど回って来ないので、声を出して呼ばなければならない事。また、コーヒーくらいは有って欲しかったです。 とは言え、ほぼ満点に近いステイ体験が出来ました。また機会がありましたら利用させて頂きます。
Stayed 1 night in Jun 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious Lovely environment Fantastic food Unique experience
Stayed 2 nights in Apr 2025

10/10 Excellent

Rekha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauace.. very clean and very very helpful people!! Free drinks and snacks are a bonus and the private hot baths were lovely!! Highly recommend it.. they even served us lovely vegetarian breakfast!! 🙂
Stayed 2 nights in Apr 2025

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Three nights stat

Great location - literally a few steps from Gora station and Hakone cable car (start point of the famous Hakone Loop.) services excellent. Onsen was not that impressive (compared with similar accommodations). Breakfast was quite monotonous - we stayed for three nights so breakfast #3 was identical to breakfast #1. And right across the street from the best coffee shop - Coffee Camp!!
Stayed 3 nights in Mar 2025

8/10 Good

Yanwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
價錢比較貴，不包早晚餐，而且周邊比較偏僻，餐廳少，小店也早收，找吃的比較困難，至於其他設施都完美
Stayed 2 nights in Feb 2025

10/10 Excellent

NAHOKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2回目の利用ですが、ウエルカムドリンクや、ミニバーの時間があり、ワインやシャンパンなど大変美味しく、おつまみやお菓子も美味しく、何度も利用したくなる宿でした。岩盤浴も最高です。
Stayed 1 night in Dec 2024

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and the bath was awesome. Very close to the train and cable car station.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kazuhiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
今回は出張で滞在したが次回は旅行で来たい。 スタッフの丁寧な対応や施設全体の清潔さに癒された。 駅が近いので列車の旅にも最適。
Stayed 1 night in Oct 2024

6/10 Okay

シゲル

全体的に綺麗で動線もわかりやすい ウエルカムサービスも個人的には気に入った。 朝食は、彩りや品数も多く楽しめた。 若干、レストランスタッフが少なく感じたので 探さないと行けないのは勿体無い その他気になる点 1.大浴場の見回りが昼間帯だけのように思われる 朝、脱衣所の洗面台付近が前日の夜のまま放置されているタオルがあった。鏡も全体的に燻んでいる 2.サウナ内の緊急呼び出しボタンが壁面から剥がれており使えるか不安 3.岩盤浴の利用の仕方はもう少し詳しく案内されても良いと思う。(利用時間制限があるので浴び方は掲示されてるが、そこまで読んでいられない) 4.Wi-Fiが時々落ちるのと朝、ＴＶが全く映らない状態があった。
Stayed 1 night in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience
Stayed 2 nights in Jul 2024

8/10 Good

Kazutaka

Liked: Staff & service
エクスペディアの予約システムに、またもややられた。 以前も体験したが朝食付き、食事付、キングサイズベットでの記載部屋を選び予約。 現着してから「素泊まりで予約を承ってます」の言葉に目が点。 さらにツインの部屋で泣き寝入り。 気分が台無しでテンションが下がる旅行に変貌。 この予約の記載内容をもっと改善してほしい。 貸切露天風呂を予約してみたが、檜風呂に行くと風呂桶は腐った木の風呂でボロボロ。 ささくれた木と木屑が浮遊している湯に浸かるのは、なんとも気持ち悪かった。 足湯につかってBARでお酒を飲めるのは、最高！のはずが、生ビールを飲むと「ん？」臭い たぶんビールサーバーの清掃が出来ていないんだろう。 温泉の水で作ったビールかと思った。 それ以外は概ね満足できました。
Stayed 1 night in Aug 2024

8/10 Good

Grendel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are amazing and tried their best to communicate. The room is excellent and enjoyed the open air bathtub with beautiful background of the mountain. I would definitely recommend this hotel and definitely would stay here again.
Stayed 1 night in Jul 2024

8/10 Good

Hye Rim

Liked: Staff & service
직원들은 친절하고 숙소내부는 좋았으나 개인탕 물이 더러웠습니다. 위치도 좋습니다. 조식과 석식은 그저그렇습니다
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very relaxing stay

We had a great stay at Tensui Saryo during Hakone visit. It is very conveniently located near the train station from Hakone-Yumoto and the cable car that leads up to the Owakudani sulfur vents. Our room was beautiful and the mountain view - though somewhat cloudy - was as well. The futons in our room were warm and soft but I did wake up a bit stiff (just gaijin issues). We had an outdoor hot spring-fed bath on the patio which was very luxurious. The sulfur is filtered out so the water doesn't smell at all. The included breakfast was very good and the staff graciously accommodated my request for vegetarian food. It is an authentic Japanese style breakfast with many small dishes. Given the price I do wish that dinner was also included. There are several restaurants nearby but strangely many were either closing when we got there or didn't open until later. The staff were all very kind and helpful. Do note that though the reservation includes 1 free drink at the bar per person it only applies to the menu offered. It wasn't entirely clear so when we ordered cocktails we ended up paying extra. They do offer free snacks and drinks when you arrive, which is nice. Overall a very relaxing and pleasant stay.
Stayed 1 night in Dec 2023

8/10 Good

ゆみこ

Liked: Cleanliness, staff & service, property conditions & facilities
離れでの宿泊だったのですが、真上にも客室があったようでドアを閉める音や足音がかなり響き何度か目を覚ます位でした。 離れで静かだと思っていたので、残念でした。
Stayed 1 night in Jul 2023

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff didn’t give us the room we purchased and tried to make us feel bad for asking. They didn’t pay attention to task and breakfast looked like left over dinner.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

強羅值得推介的溫泉酒店

大浴場和露天溫泉不錯，還可以預訂私人露天風呂。膳食方面為懷石料理，味道也不錯。
Stayed 1 night in Dec 2022