Mercure Hangzhou West Lake

Central hotel with a restaurant connected to a shopping center in Hangzhou

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Where to?

Dates

December 2025

3

January 2026

Privilege, Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Superior Room, 2 Twin Beds | In-room safe, desk, blackout drapes, soundproofing

Located in Shangcheng, Mercure Hangzhou West Lake offers a tranquil base with a buffet breakfast and gym. Relax on the terrace with drinks from two cafes. Meeting facilities and tour assistance help you discover local attractions.

Excellent

Popular amenities

Room service
Parking available
Housekeeping
Breakfast available
Laundry
Bar

AED 198 total

includes taxes & fees

14 Dec - 15 Dec

Room options

Check availability for these dates

Tonight

Dec 3 - Dec 4

Tomorrow

Dec 4 - Dec 5

All rooms

1 bed

2 beds

Showing 8 of 8 rooms

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 King Bed

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Blackout drapes/curtains

Hair dryer

Rainfall showerhead

Private bathroom

Sleeps 3
1 King Bed

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Blackout drapes/curtains

Hair dryer

Rainfall showerhead

Private bathroom

Sleeps 3
2 Twin Beds

Privilege, Room, 1 King Bed

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Blackout drapes/curtains

Hair dryer

Rainfall showerhead

Private bathroom

Sleeps 3
1 King Bed

Privilege, Room, 2 Twin Beds

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Blackout drapes/curtains

Hair dryer

Rainfall showerhead

Private bathroom

Sleeps 3
2 Twin Beds

Standard Room, 1 King Bed

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Blackout drapes/curtains

Hair dryer

Rainfall showerhead

Private bathroom

Sleeps 3
1 King Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Blackout drapes/curtains

Hair dryer

Rainfall showerhead

Private bathroom

Sleeps 3
1 Queen Bed

Superior Room, 1 King Bed

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Blackout drapes/curtains

Hair dryer

Rainfall showerhead

Private bathroom

Sleeps 3
1 King Bed

Superior Room, 2 Twin Beds

Highlights

Soundproofed

Air conditioning

Free cribs/infant beds

LCD TV

Blackout drapes/curtains

Hair dryer

Rainfall showerhead

Private bathroom

Sleeps 3
2 Twin Beds

About the neighborhood

No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006

What's nearby

Zhejiang University First Affiliated Hospital - 8 min walk - 0.7 km
Wushan Night Market - 14 min walk - 1.2 km
West Lake - 14 min walk - 1.2 km
Hangzhou China Silk Town - 18 min walk - 1.6 km
Wulin Square - 19 min walk - 1.6 km

Getting around

Hangzhou Station - 11 min drive
Wan’an Bridge Station - 12 min walk
Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

‪KFC 肯德基 - ‬3 min walk
‪海底捞 - ‬1 min walk
‪Starbucks - ‬7 min walk
‪nana taproom - ‬3 min walk
‪McDonald's (麦当劳) - ‬2 min walk

About this property

Mercure Hangzhou West Lake

Hotel near West Lake

At Mercure Hangzhou West Lake, you can look forward to a terrace, 2 coffee shops/cafes, and dry cleaning/laundry services. In addition to a bar and a gym, guests can connect to free in-room WiFi.

Other perks include:

Buffet breakfast (surcharge), self parking (surcharge), and express check-out
A water dispenser, smoke-free premises, and a front-desk safe
Tour/ticket assistance, concierge services, and meeting rooms

Room features

All 292 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.

More amenities include:

Bathrooms with rainfall showers and hair dryers
LCD TVs with cable channels
Free infant beds, electric kettles, and daily housekeeping

Similar properties

1 bedroom, premium bedding, down comforters, minibar

Pool
Parking included
Free WiFi
Restaurant

AED 436 total

includes taxes & fees

7 Dec - 8 Dec

Property amenities

Internet

Available in all rooms: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Self parking on site (CNY 10 per day; includes in/out privileges)
Limited onsite parking

Food and drink

Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 69 to 69 per person
2 coffee shops/cafes
A bar/lounge
A restaurant
Coffee and tea in common areas

Things to do

Gym

Family friendly

In-room crib
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Business center
Meeting rooms

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

17 floors
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
Reusable cups
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

LCD TV with cable channels

Food and drink

Electric kettle
Free bottled water
Room service

More

Air conditioning (climate-controlled)
Desk
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately CNY 69 to 69 for adults, and CNY 0 to 69 for children
Self parking fee: CNY 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parking height restrictions apply

Guests under 14 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Mercure Hangzhou West Lake Hotel

Mercure Hangzhou West Hotel

Mercure Hangzhou West Hangzhou

Mercure Hangzhou West Lake Hotel

Mercure Hangzhou West Lake Hangzhou

Mercure Hangzhou West Lake Hotel Hangzhou

Frequently asked questions

Is Mercure Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Hangzhou West Lake?

As of 3 December 2025, prices found for a 1-night stay for 2 adults at Mercure Hangzhou West Lake on 7 December 2025 start from $53.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for CNY 10 per day. Limited spots are available.

What time is check-in at Mercure Hangzhou West Lake?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Mercure Hangzhou West Lake?

Check-out is at noon.

Where is Mercure Hangzhou West Lake located?

Located in Downtown Hangzhou, this hotel is within 1 mi (2 km) of Hangzhou Jiali Center and West Lake. Si Cheng Church and Zhejiang University First Affiliated Hospital are also within 15 minutes. Wan’an Bridge Station is 12 minutes by foot and wan'an Bridge Station is 12 minutes.

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Mercure Hangzhou West Lake Reviews

8.6

Excellent

9.2

Cleanliness

8.6

Location

8.6

Staff & service

7.6

Eco-friendliness

8.8

Property conditions & facilities

8/10 Good

HANNAH

23 October 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again.

Stayed 2 nights in Oct 2025

8/10 Good

John

23 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was as I expected, clean and neat with helpful staff.

Stayed 1 night in May 2025

6/10 Okay

yasin

2 June 2025

Liked: Cleanliness

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.

Stayed 2 nights in May 2025

4/10 Poor

HIROSHI

20 May 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The room space is not enough.especially clothes strorage space.

Stayed 2 nights in May 2025

10/10 Excellent

Meiling

29 March 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .

Stayed 3 nights in Mar 2025

10/10 Excellent

Markus

4 April 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Sehr gute Unterstützung !

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

13 January 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!

Stayed 3 nights in Jan 2020

10/10 Excellent

Yosuke, 日本

9 January 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

清潔でアクセスもよく文句なしです。ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。

Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

3 January 2020

Liked: Cleanliness

完成度はあまり高くないかな

近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

27 December 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

14 December 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).

Stayed 2 nights in Dec 2019

8/10 Good

Oh

10 December 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.

Stayed 3 nights in Dec 2019

10/10 Excellent

Junior

28 November 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice, worth the price for stay. Clean as well. Eecommended

Stayed 4 nights in Nov 2019

10/10 Excellent

Eun Gyeong

26 November 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

대만족하고 갑니다!!

정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

8 November 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price

Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

7 November 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great central location, clean tidy rooms. Definitely recommend

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

30 October 2019

Liked: Amenities

Disliked: Staff & service, property conditions & facilities

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!

Stayed 2 nights in Oct 2019

10/10 Excellent

CK

17 October 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.

Stayed 2 nights in Oct 2019

10/10 Excellent

BeomSang

20 September 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

시가지에서 가까우면서도 한적한 곳이라 좋았습니다. 숙소도 깨끗했고 직원들도 친절해서 편한 여행이 됐습니다. 특히 Sera 직원이 친절히 대해줘서 기분 좋은 여행이었습니다. 단 냉장고가 현지 온도(그렇게 시원하지 않음)라서 아쉬웠습니다. We enjoyed our trip thanks to Sera staff.

Stayed 5 nights in Sep 2019

10/10 Excellent

Wayne

27 August 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury at no cost smiles everywhere

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing

Stayed 1 night in Aug 2019

8/10 Good

Sau Hing

10 June 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel with reasonable price

Staff are willing to help.

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

2 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!

Stayed 1 night in Apr 2019

10/10 Excellent

Kady

29 April 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded my expectations.

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.

Stayed 1 night in Apr 2019

4/10 Poor

CHIA SEN

15 March 2019

Liked: Cleanliness, room comfort

Disliked: Staff & service, property conditions & facilities

失望透頂的飯店～

這次在這家飯店住了3天、第一天到飯店的時後就遇到飯店給我的房卡打不開房門、這次住了高級房在9樓因爲飯店旁邊就是高架橋、所以很吵、網路也沒辦法用、早餐CNY69但不好吃、而且飯店位置也不好找、出入不是很方便、下次不會再選擇這家飯店～

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

25 February 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese

Stayed 9 nights in Feb 2019

Mercure Hangzhou West Lake

Choose dates to view prices

Photo gallery for Mercure Hangzhou West Lake

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds

Highlights

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Highlights

View all photos for Privilege, Room, 2 Twin Beds

Privilege, Room, 2 Twin Beds

Highlights

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds

Highlights

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Mercure Hangzhou West Lake

Similar properties

Sofitel Hangzhou Westlake

Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

National rating

Property is also known as

Frequently asked questions

Have a question?

Reviews

Mercure Hangzhou West Lake Reviews

Excellent

9.2

8.6