Is West Lake Hillview International Hotel pet-friendly?

No, pets are not allowed at this property.

Self parking is free at this property.

Where is West Lake Hillview International Hotel located?

Located in Xihu, this luxury hotel is within 1 mi (2 km) of Manlong Guiyu Park, Siyan Well, and China National Silk Museum. Leifeng Pagoda and Hangzhou Zoo are also within 1 mi (2 km).

West Lake Hillview International Hotel Reviews, Deals & Photos 2025

2/10 Terrible

B

22 November 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not very convenient

It looks like the property is undergoing some renovations. Check-in was done by someone at the reception counter who cannot speak English. He came upto our room, but the key card was not working. We had to go back to the reception to get another card for another room. Wifi password was provided only after we asked for it. But the connection was very bad. No breakfast provided. No restaurants at the hotel. The shower handle at the bathroom was leaking water everywhere. The reception was empty at the time of check-out. We had to wait for 10 - 15 minutes before someone could attend to us.

Stayed 2 nights in Nov 2024

6/10 Okay

Ayman, Egypt

10 April 2015

Disliked: Cleanliness, staff & service

Location is good. but hotel is not as expected

Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.

8/10 Good

Ali Rizvi, Boston, MA

28 April 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

IT is a nice hotel with excellent rooms.

2/10 Terrible

MZUS

27 February 2014

Disliked: Staff & service

Disaster - don't go there

I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better

8/10 Good

T.M, 中国

11 December 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

クラシックナ部屋

今回初めての宿泊（出張）ですが、全体的なホテルの施設は問題無し。但し、リゾート的なホテルなので場所が市内より離れており、車がないと移動が困難。周辺は特にコンビニ等も無し。休暇であれば、利用は問題ないかと。

8/10 Good

Nacho, Shanghai

4 October 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rodeado de vegetacion. Muy tranquilo.

Nada mas llegar valoras el silencio y la exhuberante vegetacion que te rodea. Estas a 20 minutos andando del westlake y la ciudad. Viviendo en el ajetreado Shanghai, este lugar es un escape ideal para nosotros. Volveremos.

8/10 Good

Did, France

30 July 2013

Liked: Cleanliness, staff & service

Une bonne alternative pour etre un peu a l'ecart

En negatif, la clim, pas assez forte et un peu eloignee du centre. En positif, le bon rapport qualite prix.

8/10 Good

光子, 上海浦东

17 July 2013

Liked: Staff & service, property conditions & facilities, room comfort

酒店环境，设施都可以。

酒店白色地毯大脏，其他方面都很好。

8/10 Good

G. Henegar, Wisconsin

17 July 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hangzhou

Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.

2/10 Terrible

Verified traveler

18 June 2013

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

最低なホテル

最低のホテルです。今後は使用しないことをお勧めします。従業員のミスを、お客様に負担させます。そして、最後には無料にすることで、謝罪の言葉もありません本当に、このホテルには星がついているのかも不安に思います最後に本当に不愉快な思いをさせて頂きますそして、予定の仕事にも遅れる事になりました。本当に最低なホテルです。最後に少しでも、謝って頂ければ気分も晴れたと思います。しかし、無料にしますの言葉だけでした。さわってもいないものや、見たことがないものが部屋になっかただけで、罰金言葉やカバンまで開けられ確認をしました。本当に、ホテルを名誉棄損で訴えたいぐらです。中国のホテルの為、出来ないと思いますが、日本人として考えられない対応のホテルです泊まらない事をお勧めします。

2/10 Terrible

LD, Shanghai, China

9 May 2013

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointing

The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.

8/10 Good

Fu-Jen, 杭卅

23 March 2013

Liked: Cleanliness, staff & service, room comfort

白堤，蘇堤

全体はよいのですが、checkoutのときに金額を請求されました。交渉した結果は内部の連絡悪いせいでした。予約確認を持ち忘れないよう!!!

2/10 Terrible

Verified traveler

27 July 2012

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommanded

There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.

10/10 Excellent

Jeff, Minneapolis, MN

4 June 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Lake Hillview Hotel stay - second time

The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.

8/10 Good

Алексей

26 May 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отель выглядит респектабельно

Для небольшого города очень приличный отель. Находится от вокзала около 40 км (60 юаней на такси). В 5 минутах езды до озера Сиху и в 10 до храма будды. В целом отель заработал бы 5, если бы не ресторан внизу, очень своебразная и дорогая еда и пиво (26 ианей - 0,33). Оценка 4.

10/10 Excellent

Stephen Mesker

23 May 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.

8/10 Good

Bally, 香港

17 April 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

杭州的藍天清水湾國際大酒店

酒店服務員有禮細心，房間清潔舒適，浴室設計美觀實用，整體不錯。中餐廳食物水準高，價格合理，唯一早餐應加强一點，加收費用無妨。但總括來説，是物超所值，好值得推薦給其他人。

10/10 Excellent

ALSALMAN

4 February 2012

Liked: Cleanliness, staff & service, room comfort

MORE THAN EXPECTED

it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .

10/10 Excellent

Verified traveler

22 December 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

杭州藍天清水灣-安靜又漂亮

The hotel its equipped with adequate services, its not the closest to the town but convenient to the public transportation.

4/10 Poor

SOCO..., FRANCE

19 October 2011

Restaurant Service

there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!

4/10 Poor

Verified traveler

18 October 2011

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.

10/10 Excellent

Hajime, 日本　神戸市

9 October 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

リゾート気分でゆっくり過ごせました。

アクセスはちょっと不便かもしれませんが、周りに緑が多く、リゾートホテルのような気分で過ごせます。宿泊したのは５階の最上階でしたので天窓があり、開放的あな気持ちになれました。部屋にはシャワー設備のみでバスタブがありませんでしたので、バスタブが必要な方は、よく確認して予約したほうが良いですね。ホテルのスタッフは、親切で英語もわかりやすく、きっちりと対応してくれました。

8/10 Good

Verified traveler

4 September 2011

Liked: Cleanliness, property conditions & facilities, room comfort

West Lake Hillview - beautiful decor

We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.

8/10 Good

Thomas, Strasbourg, France

9 August 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très agréable

La chambre est très spacieuse. Le personnel parle l'anglais dans l'ensemble et ceux qui ont plus de mal font de très gros efforts. on peut y commander le train pour repartir. L'hotel nous appel un taxi également. Vraiment top

6/10 Okay

MANSOUR, DUBAI

16 July 2011

Liked: Cleanliness, staff & service, room comfort

my opinion frankly

First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us. Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly. Thank you again

West Lake Hillview International Hotel

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