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Hanoi La Palm Premier Hotel&Spa

4.0 star property
Pet-friendly hotel with a full-service spa connected to the convention center in Hanoi

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Photo gallery for Hanoi La Palm Premier Hotel&Spa

Reception
Junior Suite | Bathroom | Shower, hydromassage showerhead, designer toiletries, hair dryer
Family Quadruple Room, City View | 1 bedroom, premium bedding, pillowtop beds, minibar
Front of property
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking available
  • Spa
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Triple Room, City View

Executive Triple Room, City View | 1 bedroom, premium bedding, pillowtop beds, minibar

Executive Triple Room, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2023
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Double or Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2023
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Double Room

1 bedroom, premium bedding, pillowtop beds, minibar

Honeymoon Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2023
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Room, Connecting Rooms, City View

Signature Room, Connecting Rooms, City View | 1 bedroom, premium bedding, pillowtop beds, minibar

Signature Room, Connecting Rooms, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2023
  • 50 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Quadruple Room, City View

Family Quadruple Room, City View | 1 bedroom, premium bedding, pillowtop beds, minibar

Family Quadruple Room, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2023
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Junior Suite

1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2023
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
35 Hang Quat Street, Hang Gai Ward, Hanoi, 100000

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • St. Joseph's Cathedral of Hanoi - 7 min walk - 0.6 km
  • Hanoi Opera House - 17 min walk - 1.4 km

Getting around

  • Hanoi Long Bien Station - 14 min walk
  • Noi Bai Intl. Airport (HAN) - 44 min drive

Restaurants

  • ‪phở gà 26 Hà Trung - ‬1 min walk
  • ‪Phở Gà - Hàng Hòm - ‬4 min walk
  • ‪Captain Sky Bar - ‬3 min walk
  • ‪Phở bò Lý béo - ‬1 min walk
  • ‪Bún Chả Hàng Quạt - ‬1 min walk

About this property

Hanoi La Palm Premier Hotel&Spa

Upscale hotel remodeled in 2023 and located near Hoan Kiem Lake
Close to Hanoi Old Town Night Market and Thang Long Water Puppet Theatre, Hanoi La Palm Premier Hotel&Spa provides a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a Swedish massage at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant and a snack bar/deli.
You'll also enjoy perks such as:
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and a front-desk safe
  • Coffee/tea in the lobby, concierge services, and luggage storage
  • A 24-hour front desk, an elevator, and tour/ticket assistance
Room features
All 50 rooms have comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Children's slippers and free infant beds
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with hydromassage showers and designer toiletries
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, free tea bags/instant coffee, and electric kettles

Languages

American (Sign language), English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour offsite parking (VND 150,000 per night); discounts available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Secured, covered self parking on site (VND 150,000 per night)

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (100 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Roll-in shower (50 inches wide)
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 10 floors
  • 2 buildings
  • Built in 2020
  • Designated smoking areas (fines apply)
  • Renovated entire property - June 2023

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 AM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming cats only
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: VND 150000 per night
  • Nearby parking fee: VND 150000 per night(164 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hanoi Palm Premier Hotel&spa
Hanoi La Palm Premier Hotel&Spa Hotel
Hanoi La Palm Premier Hotel&Spa Hanoi
Hanoi La Palm Premier Hotel&Spa Hotel Hanoi

Frequently asked questions

Is Hanoi La Palm Premier Hotel&Spa pet-friendly?

Yes, cats are allowed at this property.

How much is parking at Hanoi La Palm Premier Hotel&Spa?

Self parking is available for VND 150000 per night.

What time is check-in at Hanoi La Palm Premier Hotel&Spa?

Check-in start time: 2:00 PM; Check-in end time: 11:30 AM. Late check-in is available during limited hours.

What time is check-out at Hanoi La Palm Premier Hotel&Spa?

Check-out is at noon.

Does Hanoi La Palm Premier Hotel&Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 400000 per vehicle applies.

Where is Hanoi La Palm Premier Hotel&Spa located?

Located in Old Quarter, this spa hotel is steps from Hang Gai Street and Hanoi Old Town Night Market. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 10 minutes. Hanoi Long Bien Station is 14 minutes by foot and Hanoi Railway Station is 18 minutes.

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Hanoi La Palm Premier Hotel&Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 16 out of 26 reviews
Rating 8 - Good. 3 out of 26 reviews
Rating 6 - Okay. 5 out of 26 reviews
Rating 4 - Poor. 0 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10

Staff were so attentive to their guest. Overall i recommend the hotel.
Stayed 3 nights in May 2025

10/10

The service and staff created a very welcoming atmosphere, feel comfortable during staying.
Stayed 1 night in May 2025

6/10

Good value for the price
Stayed 1 night in May 2025

10/10

Super nice room and staff, the breakfast also had variety for everyone and was delicious! Staff is always caring and kind! The room was clean and spacious.
Stayed 2 nights in May 2025

10/10

They had connected room option, which makes staying with friends and family more convenient ! I also enjoyed the breakfast with fresh made to order eggs and fresh mango and dragon fruit.
Stayed 4 nights in Apr 2025

6/10

The location is very good
Stayed 3 nights in Aug 2024

10/10

Staff was really friendly and helpful. Morning buffet was excellent! Fresh fruit, good assortment of dishes to choose from
Stayed 4 nights in Feb 2024

6/10

Staff are friendly and helpful. Photos though don’t match the condition of the property and in our 4 day stay at the property the hot water system seem to be broken so cold showers constantly
Stayed 4 nights in Oct 2024

8/10

Good place to start when traveling to Vietnam.
Stayed 2 nights in Sep 2023

10/10

Here’s a toned-down version of the review: “Our stay at Hanoi La Palm Premier Hotel was wonderful. The location is perfect for exploring the heart of Hanoi, and a special shout-out to David and Kang, who made sure we were always well looked after with their warm and helpful service. The hotel was very clean, and our room was comfortable, providing a great place to relax after a day out. The breakfast offered a good variety, with both local Vietnamese dishes and Western options to choose from. Overall, we had a great experience and would recommend Hanoi La Palm Premier Hotel for anyone visiting Hanoi.”
Stayed 2 nights in Oct 2024

10/10

Just coming here and enjoy the best service. The staff is very helpful and friendly, they help us organize everything from the decent room to the beautiful excursions that we never ever had before. The location & breakfast is also the positive point of this hotel that make you feel the most comfortable. I will definitely come back here next time with my hall families .
Stayed 1 night in Jul 2024

10/10

Great location is in the center of the old quarter. If you plan to do organized tours, the location here is perfect for picking you up. They also organized their own program tour with promotion for staying guests. I would like to thank Lukas and David, both of whol were very helpful. Definitely come back for the next visits
Stayed 1 night in Jun 2024

10/10

Lovely stay, I was free upgraded to better room with balcony because when I arrived they still available. The location is in the old town center which everything nearby, staffs were extremely helpful, courteous and welcoming, they show us some local tips for buying things, especially Lukas the one who made us through all issues and even guide us the whole information and offered tours minimize saving budget. You're strong team and We owed you a memorable staying that couldn't be more better without meeting you guys.
Stayed 1 night in Jun 2024

2/10

We arrived in the evening around 9PM. We booked two rooms, one with 4 adults + one kid (Big room) and the other for a couple. As soon as we checked in, the two guys at the reception requested that I must pay about 10$ for the kid's breakfast. As I booked through hotels.com, I haven't seen such as message from the site. So I refused to pay and asked them to check with hotels.com. The two guys suggested us to change the big room to a much smaller room so that I can skip paying them the 10$. When I saw the room I rejected the idea right away. The next day when we checked out from the hotel. The day personal at the reception accepted that I should not pay the fee. My experience with the hotel is not very nice. One of the room on the forth floor is located in the front building with no lift. The hotel is not as good as it shows on the booking site. My perception is that they tried to cheat all the time especially the night staffs.
Stayed 1 night in Mar 2024

2/10

I booked family room which hotel provided on 4th floor and it doesn’t have lift. With kids this is not at all convenient. The room bathroom was not up to mark, lock broken, hot water will start after 5-10mins of continuous flow of water, flush not working properly. Worst experience ever and the property not maintained.
Stayed 3 nights in Mar 2025

6/10

Stayed 2 nights in Mar 2025

10/10

Stayed 4 nights in Dec 2024

10/10

Merci
Stayed 3 nights in Jan 2025

10/10

Stayed 2 nights in Nov 2024

10/10

Stayed 3 nights in Nov 2024

10/10

Stayed 2 nights in Sep 2024

10/10

Stayed 2 nights in Sep 2024

10/10

Stayed 4 nights in Sep 2024

8/10

엘리베이터없이 4층이라 좀 아쉬웠는데 위치좋고 직원이 친절했엉요
Stayed 2 nights in Jul 2024

8/10

Stayed 5 nights in Nov 2023