Find all hotels by Fairmont in Hato Rey Sur from AED 2,166

"When we checked in we found out that the Suite that we reserved was at least 250 meters down the street. The key lock on the metal gate was hard to figure out. Inside they only provided towels for 1 guest when clearly we booked 2 guests and so we had to go back to front desk. There was mold on the wall near the bed. The shower head sprayed all over the place and the TV remote controls - gave us 3 of them for 2 TVs and none of them worked."

"pool area was fantastic "

"Nice place. Keep in mind this is kid friendly resort. "

"Great"

"Staff was more than accommodating and they work hard to keep the grounds up. No it’s not 5 star luxury, but the room was clean, the bed was comfortable and what’s more my teenagers were entertained. Spent my evenings with a pina colada on the beach"

"The staff was wonderful, specially the managers “ Aisha recognized me from the my visit to the hotel on April of 2025. Jose also was wonderful” The breakfast staff were cordial, ready to help and very friendly. The breakfast was great. This was my 2nd visit it had become my favorite hotel. I will stay at this hotel the next time I visit PR"

"The pool was lovely, staff was great! but i did notice minor little spots that seemed unclean/cracks. "

"The breakfast menu was very acceptable. The pool was clean and very nice. However they were always short of pool towels. The bar and grill had a lot to be desired. The menu was very limited. It seemed to be under staffed. "

"We had an amazing time staying at LaConcha. The service and property were incredible. It’s in a central location walkable to so many restaurants and the restaurants onsite were all fantastic. "