"We stayed at QT Newcastle expecting a premium experience given the price point, but unfortunately it didn’t live up to expectations.
The hotel certainly looks stylish and modern, but the experience felt more about appearance than substance. The room itself was an acceptable size and the décor is trendy, but it didn’t fully translate into comfort or practicality. Some finishes already felt worn and the attention to detail was lacking.
The in-room offerings also felt surprisingly stingy. For a room booked for two guests there was only one tea bag, no complimentary water, and only one robe provided. These are small things, but at this price level they feel basic and expected.
Our arrival experience was also frustrating. We arrived early and were told the room wasn’t ready, which was fine, but reception said they would contact us when it was ready and never did. We had to follow up ourselves.
Breakfast was another disappointment. Our rate included breakfast and we were given the opening hours, but what wasn’t disclosed is that the kitchen switches to a very limited menu well before closing (around 1 hour on weekends and 1.5 hours on weekdays). At that point the only option was an egg and bacon roll or vegetarian equivalent, meaning items we had paid for were no longer available. This wasn’t communicated and the response from staff was not particularly apologetic.
Overall the stay felt disappointing and not worth the money. There are plenty of better choices in Newcastle."
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