"The resort itself was absolutely beautiful, with stunning grounds and a relaxing atmosphere. Unfortunately, the accommodations didn't reflect what I would expect from a 5-star resort. The room had several maintenance and cleanliness issues, including rusty faucets and stains on the bedding, which was disappointing.
During our stay, the electricity went out for a few hours. While it wasn't ideal, it wasn't the biggest issue and we were able to move past it.
What left the biggest negative impression was my experience with one of the waiters. I've visited the Dominican Republic several times, and one of the things I've always appreciated is the warmth and hospitality of the people. I've never had a negative interaction with a staff member until this trip. The waiter's attitude and service left a bad taste in my mouth and unfortunately overshadowed many of the positive aspects of the vacation.
Overall, the resort has a lot of potential because the property is beautiful, but improvements are needed in room maintenance, cleanliness, and consistency in customer service to truly meet 5-star expectations."
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