Check-in system needs to be improved to have some flexibility, or they need to hire enough employees to clean rooms. This hotel is not small, but only "fortunate" guests can check in on time. I was the most "unfortunate" one that day. I waited until 4:30pm (check in time 3:30pm and I arrived at 3pm) in wet shoes for my room to be ready. All the guests later than me got their rooms. Staff refused to give me an estimate time and I had to check in every 15 minutes. Why cannot assign another room? The hotel manager said maybe other hotels could, but not this hotel. I had to wait the assigned room no matter how late the cleaning was done. He viewed my comment about the check-in system as " teaching him how to work", and "he deserves respect". Excuse me, where is your respect to guests? He told me "this world is not fair". Lesson learned. I will avoid this hotel because no one can be sure that you are not an "unfortunate" guest. In the adjacent area, there are many good quality hotels with friendly staff.
