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Serenity Comfort Hotel

Hotel in Istanbul with free valet parking and a fitness center

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Located in the heart of Bağcılar, Serenity Comfort Hotel provides a peaceful retreat with daily manager's receptions. Guests can relax in the indoor pool, experience the traditional Turkish baths, or choose from wellness options including Swedish massage and aromatherapy.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Parking included
  • Housekeeping
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room

Standard Room | Premium bedding, minibar, desk, laptop workspace

Standard Room

Highlights

Air conditioning
LCD TV
Premium bedding
Private bathroom
Rainfall showerhead
Bathrobes
Bidet
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Business Triple Room

Business Triple Room | Premium bedding, minibar, desk, laptop workspace

Business Triple Room

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
LCD TV
Premium bedding
Private bathroom
Rainfall showerhead
Bathrobes
Bidet
Hair dryer
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Junior Suite

Highlights

Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Standard Triple Room

Premium bedding, minibar, desk, laptop workspace

Standard Triple Room

  • Sleeps 3

View all photos for Standard Room

Premium bedding, minibar, desk, laptop workspace

Standard Room

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, minibar, desk, laptop workspace

Junior Suite

  • Sleeps 1

View all photos for Deluxe Room

Premium bedding, minibar, desk, laptop workspace

Deluxe Room

  • Sleeps 2

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About the neighborhood

Map
Peyami Safa Cd. 16, Istanbul, Istanbul, 34218

What's nearby

  • Ataturk Kultur Merkezi - 12 min walk - 1.0 km
  • 212 Istanbul Power Outlet - 15 min walk - 1.3 km
  • İstoç Ticaret Merkezi - 2 min drive - 1.9 km
  • Medipol Mega University Hospital - 3 min drive - 2.2 km
  • Taksim Square - 17 min drive - 17.0 km

Getting around

  • ISTOC Station - 4 min drive
  • Mahmutbey Station - 15 min walk
  • Istanbul Airport (IST) - 32 min drive

Restaurants

  • ‪Halamoglu Et Mangal - ‬15 min walk
  • ‪The North Shield Pub - ‬7 min walk
  • ‪Kervan Kebap Salonu - ‬10 min walk
  • ‪telliogullari börekçisi - ‬15 min walk
  • ‪Karşıyaka Piri Reis Parkı - ‬9 min walk

About this property

Serenity Comfort Hotel

Hotel near Mall of Istanbul
Consider a stay at Serenity Comfort Hotel and take advantage of a free daily manager's reception, a coffee shop/cafe, and dry cleaning/laundry services. For some rest and relaxation, visit the Turkish bath/hammam, and indulge in a Swedish massage, a body treatment, or a body scrub. Be sure to enjoy a meal at Tuz-Et, the on-site restaurant. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a bar and a gym.
Additional perks include:
  • An indoor pool
  • Free valet parking
  • Buffet breakfast (surcharge), a 24-hour front desk, and a front-desk safe
  • Luggage storage, a TV in the lobby, and tour/ticket assistance
Room features
All 121 rooms feature comforts such as premium bedding and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with rainfall showers and bidets
  • 55-inch LCD TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

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Exterior
Mayi Hotel
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  • Spa
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Tuz-Et

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 12:30 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 7 for children
  • Rollaway bed fee: EUR 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Property Registration Number 08/07/2019-18974

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

QUA COMFORT HOTEL
Serenity Comfort Hotel Hotel
Serenity Comfort Hotel Istanbul
Serenity Comfort Hotel Hotel Istanbul

Frequently asked questions

Does Serenity Comfort Hotel have a pool?

Yes, this property has an indoor pool.

Is Serenity Comfort Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Serenity Comfort Hotel ?

Check-in start time: 12:30 PM; Check-in end time: anytime.

What time is check-out at Serenity Comfort Hotel ?

Check-out is at 12:30 PM.

Where is Serenity Comfort Hotel located?

Located in Bağcılar, this spa hotel is 0.8 mi (1.3 km) from 212 Istanbul Power Outlet and 2.3 mi (3.8 km) from Mall of Istanbul. İstoç Ticaret Merkezi is 1.6 mi (2.5 km) away. Mahmutbey Station is 15 minutes by foot and Yeni Mahalle Subway Station is 21 minutes.

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Reviews

Serenity Comfort Hotel Reviews

8.4

Very Good

9.4

Cleanliness

8.6

Amenities

8.4

Staff & service

8.8

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 50 out of 93 reviews
Rating 8 - Good. 25 out of 93 reviews
Rating 6 - Okay. 8 out of 93 reviews
Rating 4 - Poor. 6 out of 93 reviews
Rating 2 - Terrible. 4 out of 93 reviews

Reviews

10/10 Excellent

Ammar

Liked: Staff & service, amenities, property conditions & facilities
The new hotel location is much better than the old one.
Stayed 2 nights in Nov 2022

10/10 Excellent

Raed

Liked: Cleanliness, property conditions & facilities, room comfort

Raed

Amazing hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice and new hotel

All was fine,thank you
Stayed 1 night in Oct 2022

10/10 Excellent

IOAN

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2022

8/10 Good

Ahmad

Liked: Cleanliness, amenities, property conditions & facilities
Clean and good location. Staff not too much friendly
Stayed 5 nights in Oct 2022

8/10 Good

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice experience with friendly team at the hotel every thinks was good . except 1 issue they don't have iron machine in the hotel it was surprised me really. other thinks are all nice including the breakfast.
Stayed 3 nights in Jul 2022

8/10 Good

Miguel

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Dogs barking at night,you can open window ,to much noise
Stayed 9 nights in Aug 2022

6/10 Okay

Verified traveler

Liked: Cleanliness

incorrect Rating

The hotel was rated *five stars*, but it felt more like a three or at most four-star property. The incorrect rating raises expectations higher than what is ultimately met.
Stayed 1 night in Sep 2024

4/10 Poor

Jehad

Liked: Cleanliness
Disliked: Staff & service, amenities
Some of staff don't deal friendly with guests
Stayed 5 nights in Aug 2022

4/10 Poor

kusay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

bad customer service

Bad customer service, needed to scan a document at the reception as they dont have business centre, reception people dont even acknowledge your presence, they keep talking over the phone or to each other, and when someone answers you, anything can distract them from listening to you. they are very loud when they talk to each other and dont smile. owful feeling when dealing with them
Stayed 5 nights in Jun 2022

4/10 Poor

william

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Sauna not included / bag incident / location

Problem 1: The listing says there's a sauna and steam room - which is the primary reason why I booked a stay here. Turns out, use of the sauna/steam are NOT included with your stay, and in order to use them.. you must purchase a spa package for approximately 100 euros. Very misleading and disappointing. Problem 2: MY BAG WENT MISSING. I arrived back in my room and my bag was gone. Shortly after my arrival, someone walked into my room with the bag. They said that they didn't have a record of me checking in, so they didn't know why there was a bag in there. My main issue is that my bag was opened and various items were moved around. Were they looking for identification, or were they looking for valuables? I'm not sure. Problem 3: The location is somewhat inconvenient. You can see the Mall of Istanbul, but in order to get there you need to take a taxi. Was alright for the 1 night I stayed there, but I wouldn't want have to do that every time I wanted to go get food. The good: The rooms are nice and clean. The bed is also comfortable. No problems with the wifi.
Stayed 1 night in Oct 2022

10/10 Excellent

Malak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel but it is far from any shops etc. nearest place is mall of Istanbul but that’s about it.
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Her şey mükemmel

Lobisinden başlayıp odasına kadar devam eden temizlik ve kalite algısı güzel hissettiriyor. Odaları konforlu ve olması gereken her şeye sahip yeniden bu civarda konaklamam gerekiyor olsa adresim belli teşekkürler.
Stayed 1 night in Oct 2024

10/10 Excellent

Yildirim

Liked: Cleanliness, staff & service, property conditions & facilities
Alles super gelaufen.
Stayed 9 nights in Aug 2024

4/10 Poor

Perla Georgina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

MAL SERVICIO

Viaje con mi hijo, nos dieron una sola cama, además, nos dieron el cuarto que está junto al área del servicio y fue muy incómodo. No nos entregaron los controles del clima y el cuarto fue muy pequeño. Por otra parte, recogen los platos y cubiertos sin haber terminado de desayunar y se colocan junto a uno para que uno se pare: Fue muy INCOMODO y pagamos mucho por la estancia, además de haber estado con los de Tour, nosotros pagamos cuatro días terribles de mal servicio y nos dijeron que no nos podían dar un cuarto con camas gemelas, porque estaba muy lleno.
Stayed 3 nights in Dec 2023

8/10 Good

Engin

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue muy bien
Stayed 1 night in Aug 2023

10/10 Excellent

Damla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel çok temiz ve çok konforluydu.
Stayed 4 nights in Oct 2022

10/10 Excellent

Hüseyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr gut
Stayed 2 nights in Aug 2022

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Hotel is really comfortable I’ve been to so many hotels in Istanbul but comfort is Favorit 👍👍👍👍
Stayed 5 nights in Jun 2022

8/10 Good

nuri levent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good enough
Stayed 1 night in Jun 2022

6/10 Okay

Fatih

Liked: Cleanliness, staff & service
Ücret çok fazlaydı. Ücret ve hizmet dengesi dengesiz.
Stayed 1 night in Jun 2022

8/10 Good

mohammad

Liked: Cleanliness, staff & service
It was good
Stayed 2 nights in May 2022

10/10 Excellent

Khawaja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay large nice size rooms, great customer service , beautiful people would book again
Stayed 15 nights in Apr 2022

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon sejour. Hotel de standing. Dommage qu'il n'y ait pas de resto, autre que celui proposé par l'hotel, à proximité. On est obligé de prendre le taxi pour un repas à l'exterieur, ou pour une petite course.....
Stayed 10 nights in Apr 2022

4/10 Poor

A

Liked: Cleanliness
It was a disappointment stay! Unfortunately location is not ideal for tourists. 5 stars hotel, but missing so many things. The internet is terrible slow & wifi keep disappear. For the amount of money I paid it’s expensive compared to what u deserve. Other point; I asked the receptionist for extension how much the night ? He said 477 TL and he charged me 500 TL ! I kept telling him if u say 477TL why do u charge me 500TL per night !?
Stayed 2 nights in Apr 2022