4/10
Booked the hotel based on positive reviews. The hotel room and other parts of the hotel were dirty and not cleaned regularly. Sheets in our room smelt really musty and mouldy. The shower would not drain and would pool up. No change in issue after advising staff of this. No follow up from the hotel either. Customer service limited and not like other places we stayed at. Compared to other 4 and 3 star hotels we stayed in during our trip to Bali, this was the only hotel we were disappointed with. Not 4 stars at all. I would not recommend.
Asifah
أقام 3 ليالٍ في شهر مايو عام 2025
