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Top Jrvezh Hotel Reviews

National by Stellar Hotels, Yerevan

National by Stellar Hotels, Yerevan

2/10 Terrible
"What was meant to be a peaceful and restorative stay for my daughter turned into a deeply distressing experience for our family. We chose this hotel expecting comfort, safety, and a high standard of hospitality. Instead, the environment was extremely noisy and stressful, making it impossible for her to rest or recover. Over time, her condition worsened significantly, ultimately requiring police involvement and hospitalization. Throughout this crisis, communication was extremely difficult. As parents based in the United States, we struggled to obtain timely information and meaningful assistance while our daughter was alone in a foreign country. The hospital she was taken to was also difficult to reach, and language barriers made an already serious situation even more overwhelming. We do acknowledge that certain staff members, including Lilith and Vardges, attempted to be kind and supportive. However, these individual efforts were not enough to compensate for the overall lack of empathy and flexibility shown by management during an urgent and sensitive situation. Their communication felt formal, rigid, and disconnected at a time when compassion and practical support were essential. In addition, our daughter’s headphones were stolen during the stay, which added further stress and anxiety to an already critical situation. As a result of everything that occurred, she was unable to experience the stay we had paid for and required both medical and police assistance during what"
Parastoo 7-night trip
Posted 2 days ago
National by Stellar Hotels, Yerevan

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