"I would like to express how deeply unsatisfied I am with my stay. On arrival the member of staff who was on the front desk seemed confused with my booking email. After 10- 15 mins of waiting I was then told that there was no hot water in the room which was being allocated to us. When we were showed to the room it was full of damp, my partner is asthmatic and I tried to tell the person on reception. The language barrier was quite apparent and I was told ‘no rooms’. As we were in a foreign...