"Great accommodation, communication and check in process. The reason for 4 stars and not 5 is (I’d have given it 4.5 if possible) is: (1) The microwave in our property was out of order (the host knew - it had a sticker on It saying so) and we were not told before we arrived, which was a bit annoying. They subsequently offered to move us to another but it was the evening by then, we were tired and only staying one night. Surely it would have been better to put us in a property with a working...

"The check in system was not working and the there was no desk help since they leave at 5. The scanner was down so we had manually enter all the info which was a lot but it malfunctioning and keep starting over. the elevator was not working so we had to carry all the luggage upstairs. The pool was dirty and full bugs and hair. and the room keys didn’t unlock the main entrance door when coming and going so we got stuck for a while until we realized that they send a separate code upon check in...

"The room was very clean, well equipped and added details like earplugs, coffee, milk and a good size bottle of water. They responded my queries promptly and helpful. I was able to leave my cases before checking time at no extra charge. Very friendly and helpful staff, easy access to building and room. Short walk from Atocha station, lots of buses and metro station close by."

"Nice, quiet location. Could walk to anything in a few minutes."

"Great location, easy to get in and out of. Electronic key was pretty rad. Living room is bright and sunny. Definitely the best room in the house.Hosts are super communicative and helpful. I didn't do the winery experience but I had to rate it, so my rating is not a reflection of any actual knowledge.Home could use a refresher and a deep clean, but other than that, really wonderful stay."

"It was a reasonable price when all the other hotels were twice or three times as expensive. It is a good hotel when you want to just visit the Prado and Retiro Park."

"スーパーが徒歩2分担以内にあり食材調達が容易。 ホテルの入り口が少しわかりにくいので、入り口の写真を事前に送ってもらえると助かります。"

"The place was cozy and very clean. It is next to Plaza Mayor and close to dining and shopping. We really enjoyed staying at this place!"