2/10
Absolutely Unacceptable Experience- Avoid This Hotel
We arrived at Masa Hotel 5 de Outubro around 11:00 PM, exhausted after a long day of travel. We checked in as normal, only to be told after we received our key that our room had been flooded earlier that day and the carpet was still soaked.
Why on earth would they allow us to check in without warning us about this beforehand? Even worse, they had no alternative room to offer us and showed zero willingness to help. The front desk staff were completely unreasonable and unhelpful, offering no solution beyond sending us off into the night to find our own replacement.
They had our contact information. If they had simply called or emailed us when the room flooded, we could’ve made other arrangements during the day. Instead, we were left scrambling to find somewhere else at 11:30 PM.
Thankfully, the Holiday Inn Express nearby welcomed us with open arms, gave us a clean, comfortable room, and treated us with basic respect, something Masa Hotel completely failed at.
This kind of treatment is unprofessional and unacceptable. I wouldn’t recommend this hotel to anyone.
Rafah
أقام ليلة واحدة (1) في شهر يونيو عام 2025