Stayed 9 days here, so had substantial experince of the hotel. Firstly, it must be noted that the hotel staff are exceptional. 10/10 for them. They are friendly, professional and help in every single way possible. I cannot thank them enough. They are the heartbeat of the hotel. Fact.
Also, for more context, we had just flown infrom Porto and stayed at the Stay Hotel there. The Porto Hotel was well kept, recently renovated and looked fresh. This was the reason why we decided to book with Stay in Lisbon.
However, this particular hotel was a disappointment. It is old and worn down. You can note it from the rooms. Carpet hasnt been deep cleaned in ages. Curtains are old, musty and dirty. There is no fridge or safe in rooms and only half a strange cupboard. There was also a constant strange smell throughout the hotel. I think it is a sewearge type smell. It doesnt go away. However, I cannot fault the cleaninf staff. They are excellent and always left the room clean. They are doing the best taking into account the worn down hotel.
In summary, the price asked does not justify the hotel provided. Compared to our stay in the Porto branch, this was a big let down. We made it work, but I wouldn't recommend it for this price point. It is time to fix up the rooms and revamp the place.
I want to add again, the staff are your superstars. The aged hotel and smell is keeping you back.
