4/10 سيّئ
Phil
مسافر برفقة العائلة
2025 مارس 16
عناصر نالت الإعجاب: النظافة
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
Started badly, paid for room then told we had to pay another £50 damage deposit, that, we would get back in 7 - 10 days.
Evening do was great.
Then the morning, unable to have bath / shower at 8.15 because water was tepid.
We went down for breakfast and:-
Arrived at dining room and there was no capacity. Met by restaurant manager who said " we're full"
I explained that we wanted breakfast, told that we should have come down sooner and to wait in lobby and come back in 15 minutes, waited for 10 minutes and got a seat. We were then ignored for 15 minutes until a really nice witress turned up and took our order
So we are still sat in the restaurant waiting for our breakfasts, 40 minutes after ordering it. We had to ask for everything, from the table to be cleared, cutlery, toast etc. Food was coming out of the kitchen, being walked around and then taken back to the kitchen. The restaurant manager wandered around with a toast rack.
Watching the process here, she has one job, to manage the restaurant, not being done. Absolute farce
Phil
أقام ليلة واحدة (1) في شهر مارس عام 2025
