4/10 سيّئ
Jo
مسافر برفقة العائلة
2 ديسمبر 2025
عناصر لم تنل الإعجاب: النظافة وحالة المنشأة ومرافقها
When we arrived our bathroom hadn't been cleaned. We were allocated an 'accessible' room - not that we'd specifically requested it and the bathroom had towels on the floor and was left uncleaned with the door open and the shower, toilet, sink clearly all used. We waited at reception to alert the staff when we headed out for our reservation - but they were busy and didn't acknowledge us, we didn't have time to wait. When we returned later we informed the reception staff and were told someone from housekeeping would come - there was no apology. Someone duly arrived about 10 minutes later with fresh towels - but did not clean the bathroom or apologise. Upon departure the next day were were asked about our stay.... I relayed our experience and I can honestly say the member of staff could not have cared less!! Disappointing as I've stayed here before and it was very good before
Jo
أقام ليلة واحدة (1) في شهر نوفمبر عام 2025
