" Very good staff, we were overcharged twice when ordering dinner and breakfast, all honest mistakes which to be fair we missed. On both occasions the staff came back to us, apologised and immediately refunded us. For the price the hotel offered everything you’d need for either visiting the NEC or staying before a flight from Birmingham. "

"Just what we would expect for a 4* hotel, clean, well decorated, friendly staff. The breakfast was good, but not amazing. The swimming pool and spa facilities were great, the gym was very well equipped. We had a lovely surprise when we came back to our room on the second day; it was my daughter’s birthday so I had brought decorations with me and the maid had made a 3 x story cake made out of towels, ribbons, flowers and pom poms. It was very special and so thoughtful. Thank you very much. "

"Friendly welcome great amenities in the room"

"Lovely staff on reception desk. Easy check in. My room needed updating though. My son had an upgrade to the new refurbished rooms. Lovely up grade for him. On the whole a lovely stay & breakfast was superb."

"Room lovely clean comfortable everything i needed . Staff helpful food good . Christmas decorations outstanding . Will be back ."

"We really enjoyed our brief stay. A wonderful blend of old and new. Great fun at medieval banquet. "

"The staff were all amazing people who were polite and wanted to make my stay pleasurable. The facilities are clean and exciting. The rooms are all clean and well desiged"

"Everything. All the staff were courteous & the room was lovely."