Find hotels near Los Elementos Day Spa, Santa Cruz La Laguna from AED 133

"This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one was helpful or interested in resolving the issue. The explanation I received was that their office computer connected by LAN was working, so the problem must be Wi-Fi. They also blamed the internet provider. In other words, no one took responsibility. One staff member even told me that because this is an “eco-resort,” guests shouldn’t need internet. That response is dismissive. Many guests still need internet for work, communication, or basic travel planning. For one of the more expensive properties around Lake Atitlán, the lack of amenities and the failure to provide reliable internet is unacceptable. The view is fantastic, but the experience did not match the price. Management should address both the connectivity issue and how staff handle guest concerns."

"Everything was great Moktails are amazing "

"The view is incredible "

"Our previous accommodations did not work out and the staff at Porta were able to help us navigate to their location and seamlessly check in, allowing for a stress free night moving forward. The hotel is conveniently to the public boat drop off and walkable to amazing street vendors. The room was spacious and clean with an incredible view. "

"The view here doesn’t disappoint. This boutique hotel isn’t very big which is great because you never feel like you are fighting for access to pool chairs or lunch/dinner tables. It’s very private. We stayed in a top floor which did have a very open room meaning the toilet was in plain view as well as the shower. In that aspect we didn’t care for too much but everything else was great. The food and drinks were good and the dock was within a 3-4 minute walking distance if you wanted to take a boat to another town. The staff at the hotel is very polite and always eager to assist. They also have a private and shared car services in the event you wanted to travel to Antigua or elsewhere. There is a bar next door that does play music until about 1030-11pm most nights. I would stay here again. "

"Our balcony view was very scenic and staff was very friendly."

"Super friendly staff, great food and great vibes! We only stayed for one night but they had plenty of activities on offer. The room was very clean however shower is an eco shower so the hot water did run out after a short time "

"Beautiful location! The staff were great. Very attentive and helpful staff. "

"The view and the services."